Field Service Manager - Commercial Laundry

Requisition ID: 70878 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. ## The team you will be a part of The Field Service team in Commercial Laundry serves as the critical technical link between the factory and the end-user, ensuring that proprietary equipment is installed, calibrated, and maintained to manufacturer specifications. This team focuses on protecting brand integrity by providing authorized technical training, managing warranty issues, and delivering high-level diagnostic support for complex commercial systems. Their primary objective is to maximize equipment longevity and "First Time Fix" rates, ensuring that laundry facilities remain profitable and operational. ## This role in summary The Field Service Manager will oversee approximately 25 accounts across the Midwest, requiring deep technical expertise in commercial laundry equipment and a 50% travel commitment. This remote role involves training distributor technicians, managing quality resolutions, and applying strategic problem-solving to maintain strong customer-supplier relationships. Candidates must be self-starters residing in or willing to relocate to the region to succeed in this fast-paced, goal-oriented environment. This role can be based in Illinois, Michigan, Wisconsin, Iowa, or Indiana. ## Your responsibilities will include * Technical Training: Educate technicians on commercial laundry products and conduct ride-alongs to provide hands-on feedback. * Stakeholder Management: Build and maintain strong working relationships with key partners and stakeholders. * Cross-Functional Collaboration: Partner with engineering, manufacturing, and sales teams to resolve issues and execute strategies. * Problem Solving: Diagnose technical issues and manage quality resolutions for customers. * Process Improvement: Drive lean learning processes to ensure fast, efficient execution of service goals. * Customer Excellence: Develop and maintain best-in-class service standards for all accounts. * Communication: Utilize excellent interpersonal and presentation skills for both written and verbal reporting. * Autonomous Teamwork: Work supportively within a team environment while requiring minimal direct supervision. ## Minimum requirements * Education: Bachelor's degree * Experience: 5+ years of hands-on experience with commercial laundry products * Technical Troubleshooting: Ability to interpret schematic diagrams and use diagnostic tools on high-voltage and gas systems * Core Competencies: Proven interpersonal and communication skills with a demonstrated ability to think independently and manage complex processes with high attention to detail ## Preferred skills and experiences * Advanced Diagnostics: Expert proficiency with multimeters and manometers to troubleshoot high-voltage and gas-powered systems. * Schematic Interpretation: Ability to read and interpret complex technical diagrams to identify root causes and ensure equipment safety. * Process Improvement: Knowledge of LEAN, Six Sigma, and Project Management methodologies to drive operational efficiency. * Training & Facilitation: Superior presentation skills for delivering technical training via e-learning or in-person sessions to all employee levels. * Strategic Execution: Strong ability to manage project scope and risks while leading teams through change management processes. ## Compensation Data The anticipated salary range for this position is $54,950 - $109,900 + Annual Bonus. Final compensation within this range will be determined based on several factors, including the candidate’s relevant skills, professional experience, and specific educational background and certifications. ## What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! ## Additional information Whirlpool’s Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including: * Always On Flexibility \- You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. * Two-Week Work from Anywhere \- Minimum of one-week increments for a total of two weeks per year. * Sabbatical \- Four weeks paid leave after every five years of service. #LI-NZ2 Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.