Lead Product Manager, Safety

Wikipedia is a trusted source of knowledge the world over, read by over a billion people a month in over 300 languages. It’s offered for free, and operated independently by a non-profit (that’s us) powered mainly by small donations.

Wikimedia’s Product Safety and Integrity team is charged with keeping Wikipedia a stable and trustworthy place while  protecting its many readers and contributors. Our strategy is built around putting usable security principles into practice, bringing cutting-edge AI and machine learning techniques to bear on difficult problems, and close day-to-day working partnerships with some of the most dedicated and brilliant Wikipedians in the world.

We are hiring a lead product manager to join this team and help drive this strategy by overseeing a cross-functional product team of engineers, designers, data scientists, and others. Wikipedia’s unique community model, and our team’s focus on working with some of its most trusted members, means that this role will also work directly with key community groups and individuals to understand and respond to the reality on the ground.

This role is an opportunity to be at the center of a pivotal time for Wikipedia, as AI changes how people access knowledge, and presents new risks and opportunities in online safety and security.

• Helping to identify the right problems we need to solve, and guiding our work to where it will have the highest impact.
• Leading the development of new products, features, and other technical interventions that make it hard and expensive for bad actors to undermine the security and privacy guarantees we make to our users.
• Driving a cross-functional team including engineering, design, data science, community management, and other functions, to iteratively create and deploy these changes.
• Driving product planning and feature prioritization with a focus on user impact, while using data and community feedback to drive decisions.
• Proactively seeking ideas and feedback from user communities before and throughout product development, and generally maintaining strong and candid relationships with these communities on behalf of WMF and the PSI team.
• Maintaining an understanding of current technologies and developments in online safety, security, and privacy.

• At least 5 years of professional experience with product development, including agile development experience with developing internet- and consumer-facing software.
• This experience doesn’t necessarily need to come from having a formal Product Manager title, but should demonstrate past success at leading product initiatives that coordinated multiple functions across an organization.
• Experience and comfort working directly and proactively to query and analyze data, and interrogating that data to drive measurable solutions.
• Strong written and verbal communication skills and the ability to interact effectively with all levels of management, staff, and communities.
• Capable of managing a diverse range of responsibilities in a dynamic and results-oriented environment.

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• Belief that Wikipedia and its community model is a good thing in the world.
• Ability to be decisive and expeditious despite a complex set of stakeholders, including community members who perform critical work for the projects.
• Ability to communicate, strategically but candidly, in public (and in private) with community members about our work and relevant issues.

• Experience working directly in online security and privacy, on its own or as part of a larger product.
• Experience working with online communities, especially public ones.
• A background in software engineering or applied information security.

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$129,068 to US$201,074 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.