End User Device Administrator

Why we're hiring:

The End User Device Administrator is responsible for the end to end administration, lifecycle management, financial governance and support of corporate end user devices across the EMEA Tech Ops organisation. This role ensures devices are procured, secured, tracked, configured, supported, and retired in line with enterprise policies, compliance requirements, and operational standards.
The administrator works closely with Finance, Security, Procurement, Telco partners (e.g., Vodafone), and local IT teams to maintain an efficient, secure, and consistent mobile experience for employees across the region.

This role is fully on-site for 5 days a week.

What you'll be doing:

•    Process and validate mobile device requests in line with corporate policies and eligibility criteria.
•    Coordinate device ordering, shipping, and activation with Telco partners and suppliers.
•    Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment.
•    Support SIM provisioning, number assignment and phone line activation.
•    Manage mobile contracts, upgrades, replacements, and deactivations.
•    Liaise with carriers (e.g. Vodafone) for escalations, billing queries and network issues.
•    Identify, respond and challenge high/exceptional usage as appropriate
•    Work with partners and local Tech Ops colleagues to maintain an accurate inventory of mobile devices, ownership, and lifecycle status using asset management systems.
•    Track lost, stolen, or non compliant devices, ensuring appropriate actions (lock, wipe, retire) wherever possible.
•    Ensure compliance with security, BYOD, data privacy, and corporate usage policies.
•    Produce regular reporting on device usage, compliance, lifecycle, and cost centres.
•    Facilitate support for mobile related issues (enrolment failures, app issues, policy blocks, connectivity), supporting local Tech Ops teams to resolve issues or secure support from other partners & colleagues.
•    Escalate to vendors, internal engineering, or security teams where required.
•    Responsible for regional mobile spend reporting, preparing management reporting updates, and working with Tech Ops management teams to drive efficiencies in spend across the region.
•    Support the development and refinement of mobile device policies, standards, and guidelines.
•    Contribute to harmonising regional/global mobile processes, consolidating multiple tenants, policies, or tools.
•    Identify opportunities to improve provisioning workflows, automation, and user experience.
•    Understand and support the enrolment of corporate apps into WPP’s Mobile Applications Management (MAM) platforms
•    Support initiatives to deliver Mobile Device Management (MDM) across the organisation

What you'll need

•    Experience in management and administration of enterprise IT hardware estates, preferably mobiles
•    Understanding of iOS and Android device configuration, security, and lifecycle management.
•    Experience administering mobile lines/SIMs with telco providers.
•    Strong troubleshooting skills and user focused support experience.
•    Ability to manage asset inventories and maintain accurate documentation.
•    Experience in financial analysis and collating management information reporting
•    Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks.
•    Experience in large, multitenant or multi OpCo environments.
•    Understanding of corporate procurement and vendor management.
•    Detail oriented with excellent organisational skills.
•    Strong skills across core M365 product suite, particularly Excel and PowerPoint, and Service-Now
•    Strong communication and stakeholder management capabilities.
•    Proactive, with a continuous improvement mindset.
•    Able to work with international teams across time zones.
•    Comfortable balancing security, usability, and operational efficiency.

Who you are: