WPP SSC MY | Mandarin Speaker | Senior Analyst - Finance Operations (Collection)

Why we're hiring:

The Senior Analyst, Order to Cash (OTC) is part of a team responsible for performing day to day tasks within the OTC function covering Accounts Receivable, Billing, Collection and Cash Application, as well as Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC function as assigned by the OTC manager/Team Lead. 

The Senior Analyst will drive global process initiatives to streamline and/or automate the OTC process which includes system enhancement and process improvement to achieve quality, accurate and timely delivery of billing operation on time process in accordance to the defined SLAs/KPIs 

Key responsibilities include ensuring compliance with Group policies and procedures; and relevant legal and statutory requirements.

What you'll be doing:

• Work with the Team Lead to identify client billing processes and document them accordingly for reference.
• Review the client billing processes and finalize the invoice with the required supporting documentation (e.g., signed Client Schedule, PO, copies of third-party invoices being recharged, etc.).
• Approve and post accounting entries.
• Dispatch the invoice and supporting documentation to the client according to the client billing process.

• Generate statements of account accurately and dispatch them to clients in a timely manner.
• Proactively follow up with clients immediately after dispatching the invoice to establish receipt of the invoice.
• Identify in advance accounts due for collection.
• Contact clients to confirm payment dates, discuss reasons for not paying prior to the due date, and resolve queries related to statements of accounts, invoices, and collection information on a timely basis.
• Confirm payment dates and record client payment status.
• Escalate to OpCo where applicable.
• Identify potential bad debts and review them with the OpCo.
• Resolve all disputed invoices with the Billing Team and clients.
• Prepare monthly AR Reports with all commentary.

• Obtain client remittance advice - electronic remittances and cheques received
• Bank received cheques on the same day
• Post remittance to a client account, perform FX adjustment if not systemically driven

• →Resolve issues where required
• →Receive queries from Clients, record and follow up on a resolution
• →Resolve query and action as applicable, with OpCo input if required
• →Close query in a timely manner
• →Report to OpCo on monthly open queries as recorded
• →Participate in AR Ageing Reporting and Review calls with OpCo
• →Accountable and responsible for the quality, accuracy, and timely delivery of scope assigned in accordance with the SLAs/KPIs defined with management and agreed with OpCo
• →Handle high-complexity issues with guidance from Seniors and Team Lead
• →Identify and Troubleshoot issues, communicate potential risks to management and internal clients if any, and follow through till resolutions. Seek advice and guidance as appropriate
• →Work closely with the key contacts of the WPP OpCo assigned and cross-functional organization to resolve and support customer billing process, issues, and/or inquiries
• →Perform and support month-end close activities
• →Provide input for ongoing development and improvement on systems and operation process
• →Provide full support to global system enhancement and any new implementation initiative in UAT, migrations, scope expansion, standardization, and/or data mapping or cleansing
• →Comply with accounting principles and business standards of the company
• →Comply with internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or Target Operating Model (TOM)
• →Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience, and best practices thereby ensuring quality is maintained through any staff transition.

What you'll need:

• Degree in Finance & Accounting or a related field with a relevant mix of qualifications and experience
• 3-5 years of relevant experience in an MNC handling multiple countries. Fresh graduates may be considered.
• Having shared service center experience is an added advantage.
• Experience in using an ERP system is an added advantage. 

• Fluent written and spoken English
• Strong interpersonal & customer service skills
• Teamwork - Able to communicate and work within a team environment
• Proactive – Time management, business acumen, and managing customer expectations
• Analytical & problem-solving skills
• Attention to detail & ability to maintain a high level of accuracy
• Ability to handle high-volume tasks and adapt to complex work environments
• Excel skills mandatory
• Familiar with Office 365
• Willing to travel overseas if required
• Basic knowledge of fundamental accounting concepts, practices, and procedures
• Good communication skills - Able to communicate effectively with OpCo and clients.
• Knowledge of SOX compliance norms relating to the process

Who you are: