Manager, Sales Operations

Usa - Il - Downers Grovemid

SalesSales Operations

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Quick Summary

Overview

Job Description: Position Summary Support sales operations and the team who are responsible for administrative/booking tasks in an effort to increase sales and service levels.

Technical Tools

SalesSales Operations

Job Description:

Support sales operations and the team who are responsible for administrative/booking tasks in an effort to increase sales and service levels. Proactively engage teams to achieve goals and efficiently process all data and timeliness response to communications.

Responsibilities

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Oversee all Small Group Journeys Sales Assistants to ensure tasks are consistently handled in an efficient and timely manner
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Develop strategies and use reporting metrics to determine efficiencies wherever possible; make recommendations for process, procedure, reporting and technology improvements
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Ongoing performance management against annual objectives
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Resolve escalated issues with bookings and/or staff
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Monitor business cycles to ensure staffing coverage during peak periods
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Assist the team as needed with ensuring tasks are completed
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Participate in interviews/new hire process as needed; coordinate new hire training
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Collaborate with guests, travel advisors, DMCs, Third Party Suppliers, and internal departments to facilitate booking/guest information is provided per determined schedules
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Managerial tasks (scheduling, payroll, reports, etc.)
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Special projects and other related duties as required

Effective people management and team-building skills
Strong multitasking, organizational, and problem-solving skills
Professional verbal and written communication skills
Ability to work well in stressful situations
Detail-oriented with excellent organizational skills.
Excellent written and verbal communication skills
Working knowledge of OneIS reservation system preferred
knowledge of world geography
Intermediate computer skills required (Microsoft Office Suite)
Must be able to perform basic mathematical computations
Must speak, read, and write the English language fluently

Requirements

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Evening and weekend hours may be required

Travel industry experience preferred
College degree preferred

75-78k; with additional earning potential through sales incentives.

What We Offer

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A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.