Boston Unique Indoor Comfort - HVAC Outside Sales Representative

The HVAC Outside Sales Representative is responsible for generating business, developing, and maintaining relationships with customers and clients, and reaching/exceeding sales goals.  The Outside Sales Representative manages the full sales process including identifying prospective customers, scheduling meetings with potential customers to discuss HVAC needs, preparing and presenting HVAC estimates, and closing the sale. Working independently, the Outside Sales Representative must be willing and able to drive throughout the sales region to meet the needs of customers and clients.

• →Perform outside sales activities such as sourcing, meeting with, closing, and following up with both residential and light commercial HVAC customers in their homes or places of business.
• →Follow up with potential customers via email, text, and phone calls and generating new leads through the distribution of print marketing materials, lead aggregators, and other potential lead sources.
• →Consult with customers to provide a customized HVAC system solution including maintenance programs.
• →Create accurate sales estimates using vendor pricing and company templates
• →Provide customers with multiple solutions for their HVAC and other home comfort needs.
• →Independently complete the sales process to ensure customer satisfaction.
• →Conduct post-sale follow-up to ensure all sales agreements have been fulfilled to customer satisfaction.
• →Follow up with existing sales, bids, and leads to offer any additional information as needed to convert them into sales.
• →Overcome technical and business objections of prospective customers.
• →Emphasize salable features, quotes, prices, and credit terms and prepare sales orders for jobs sold.
• →Educate customers on available state and local rebate programs, ensuring they understand potential savings and incentives tied to energy-efficient HVAC systems.
• →Build and maintain customer relationships.
• →Participate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, communication with vendors, etc.
• →Attend weekly sales meetings and other business meetings as required.
• →Complete special projects and perform other job duties as assigned.

• 3+ years successful outside sales experience in HVAC
• Excellent knowledge of and command of HVAC technology
• Able to pass a drug screening and background check
• A valid driver’s license with at least 3 years of US driving experience, is required for this role
• Able to learn about the state and local rebate programs that are available
• Able to learn about the local permitting requirements associated with HVAC system installation in various municipalities
• Customer focused, able to relate and respond to all personalities
• Competitive, hardworking, responsible, and committed
• Results orientated and goal driven
• Capable of handling multiple tasks simultaneously
• Able to work independently without requiring close supervision

• Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
• Ability to walk, stand, climb, stoop, bend, kneel, reach in all directions.
• Ability to hear and speak to exchange information.
• Vision abilities (with correction) include close, distance, and ability to adjust focus.
• Ability to drive travel both locally and out of state as needed.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable laws, plans and policies.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.