Principal ACS Account Executive

In the role of Consulting Services Sales Account Manager, you will focus on driving customer success and growing Adobe’s Subscription and Custom Professional Services business. Acting as a trusted advisor, you will both provide strategic mentorship to help customers adopt subscription offerings including Ultimate Success, Coordinated Services, Premium Learning, and Custom Professional Services, as well as identify and close new professional services opportunities. This quota-carrying role merges consultative solutioning with proactive sales engagement.
 

• Partner with license sellers to position subscription value and align custom professional services to meet customer business objectives.
• Present tailored presentations, value summaries, and success plans to drive adoption and improve return on investment.
• Assist with presales solution development and estimation for subscription and custom professional services engagements.
• Collaborate with delivery teams to ensure seamless handoff from sales to delivery.
   

• Generate net-new subscription and custom professional services bookings by identifying, developing, and closing opportunities within assigned accounts.
• Develop and maintain an active pipeline of forecasted sales to meet monthly, quarterly, and annual quota objectives.
• Lead negotiation, contracting, and approval procedures for subscription and custom professional services agreements with large strategic accounts.
• Work closely with field sales and solution architects to craft compelling proposals and account strategies.
   

• Build strong, positive relationships with customers by understanding their business goals and aligning Adobe subscription and custom professional services offerings to deliver measurable outcomes.
• Support account planning and manage customer blocking issues as needed.

• Maintain pipeline hygiene and accurate forecasting using CRM tools.
• Track and report performance metrics for deals and partnerships.
• Leverage internal resources and professional networks to uncover new opportunities and expand influence within accounts.

• 5–7 years of experience in customer-facing roles such as sales, consulting, or customer success, with a proven track record of meeting or exceeding quota.
• Strong understanding of subscription models, SaaS, and professional services sales.
• Domain expertise and technology background to understand business problems, conceptualize the solution and articulate value.
• Familiarity with Adobe Experience Cloud or similar enterprise-level solutions.
• Outstanding presentation, storytelling, and negotiation abilities for high value strategic agreements.
• Effective executive communication, ability to pitch creative ideas to different personas and decision makers.
• Ability to manage multiple opportunities, prioritize effectively, and work independently in a matrixed environment.
• Knowledge of digital marketing, SaaS, and cloud-based offerings.
• High intellectual curiosity and eagerness to learn new technologies.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.