Services Account Manager

We are looking for a highly motivated and self-driven Service Sales Account Manager with a strong background in techno-commercial sales. The ideal candidate will have 8 or more years of relevant experience and will be responsible for driving revenue growth across assigned geographies and named accounts.

This role demands a proactive professional who thrives in a dynamic environment and can effectively bridge the gap between service offerings and commercial strategy.

• →Generate and grow revenue from assigned geographical territories and named key accounts.
• →Build and maintain strong relationships with customers, understanding their needs and aligning service solutions accordingly.
• →Identify and pursue new business opportunities within the territory.
• →Collaborate with internal stakeholders (product, marketing, service) to ensure customer satisfaction.
• →Conduct regular customer meetings, presentations, and service demonstrations.
• →Achieve and exceed sales targets and KPIs.
• →Provide accurate sales forecasts and market intelligence reports.
• →Maintain CRM data and ensure timely reporting and follow-ups.

• →Maintain and build relationships with existing and new customers to ensure high level of service satisfaction and identification of potential new business opportunities.
• →Identify sales prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service product offered.
• →Possess in-depth product knowledge and be able to provide consultative advice to sales prospects to achieve sales objectives.
• →Manage daily sales-oriented activities such as sales discussion, presentation, order bookings, and other documentation.
• →Utilization of CRM for updating the funnel and reporting.
• →Timely respond to calls/emails.

• Able to travel (30%).
• Bachelor of Science Degree, ideally to have experience in the Life Sciences and/or Chemical Analysis industry.
• Minimum 8 years sales account management experience.
• Excellent interpersonal relationship and communication skills both spoken and written (English and Malay).
• Excellent problem-solving, presentation, and organizational skills.
• Energetic and independent individual, driven to achieve results and able to interpret customers- needs and work to meet those needs.
• Enjoy working in a customer-facing environment.
• Strong understanding of sales strategies and account management.
• Self-motivated with the ability to work independently and manage time effectively.
• Must be a team player.