IT Technician

The IT Technician is responsible for the installation, maintenance, and support of the organisation’s IT systems, networks, and infrastructure. The role ensures high system availability and effective end-user support, while contributing to both technical and physical IT environments.

Main Responsibilities

• Set up and configure laptops, desktops, iPads, and peripheral devices according to company standards.
• Provide first-line support and basic troubleshooting for end users across macOS and Windows.
• Diagnose and repair hardware issues, including disassembly and reassembly of laptops.
• Install, configure, and maintain software, systems, and user workstations.
• Install, maintain, and troubleshoot LAN/Wi-Fi networks, including access points.
• Perform network cabling, including running cables, crimping, and testing connections.
• Maintain network cabinets and associated infrastructure.
• Work in ceilings and at heights when required for installations.
• Install, configure, and maintain CCTV systems, including camera positioning and lens cleaning.
• Maintain accurate records of IT assets and equipment.
• Assist with procurement and collection/delivery of IT equipment (including travel as required).
• Perform routine maintenance, hardware checks, and system updates.
• Maintain logs of support, repairs, and maintenance activities.
• Support and enforce IT policies and security standards.
• Perform general IT housekeeping (cable management, workstation setup, etc.).
• Carry out ad hoc duties as required.
• Responsibilities are not limited to the above and may evolve based on operational needs.

Skills and Capabilities

• Solid understanding of hardware, Windows/macOS, and basic software support
• Working knowledge of LAN/Wi-Fi, cabling, crimping, and troubleshooting
• Hands-on ability with installations, network infrastructure, and field work (heights/ceilings)
• Basic CCTV installation, positioning, and maintenance
• Strong hardware repair skills (laptops, peripherals)
• Effective troubleshooting and problem-solving ability
• Good attention to detail in setup, cabling, and asset tracking
• Reliable, organised, and able to manage workload in a 24/7 environment
• Clear communication and user support skills
• Adaptable, self-motivated, and willing to take initiative
• Able to handle equipment logistics, stock, and supplier coordination

Minimum Requirements

Qualifications

• National Senior Certificate
• Diploma in Information Technology will be advantageous.
• Certification as an IT Technician will be advantageous (g. CompTIA A+, Microsoft Certified IT Professional)

Experience

• Experience as an IT, Cabling, CCTV or Network Technician preferred.

Other specific requirements

• Fully bilingual (Afrikaans and English)
• Based in Wellington or Paarl
• 24/7 Availability
• Own Transport