Head of Auto Claims

Join us as Head of Personal Line Claims to take your Claims career to the next level with a global market leader.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Reporting to the Thailand Country Claims Manager, this position will be responsible for delivering the Personal Line Claims strategy (Auto, Personal Property, Extended Warranty, Plus), accountable for team performance and budget, and developing talent management.

You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, business concerns, judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.

• Manage and lead the Personal Line Claims teams to achieve the goals and objectives as set.
• Manage overall relationships, communications and operational links with Profit Centre, Regional Office, Distribution channels, and business partner.
• Involve in activity and/or projects that affect Personal Insurance claim’s structure and workflow, including system related matters, to ensure operational efficiency.
• Lead the design and implementation Personal Line Claims strategies to support business aligned with Global/International claims, as well as Country business plans and priorities.
• Senior point of contact for claims for internal stakeholders & functions regarding to Personal Insurance Claims.
• Ensure quality and quantity management of claims in accordance with best practices.
• Manage performance standards and benchmarks.
• Manage and control total cost of claims, ensure that team expenses aligning and within budget.
• Ensure that claim staff respond to stakeholders with good attitude, good manner, fast and settle fairly and promptly.
• Manage resources, staff competency, claims workflow & process and service performance levels for the overall betterment and high level of team efficiency & effectiveness.
• Oversee the preparation and delivery of all claim management reports ensuring promptness and accuracy.
• Ensure that the team are operating within appropriate regulatory framework boundaries and protection of all licenses and agreements. Adhere to and embed the Company’s risk policies, Statement of Operating Standards and any AIG policies, audits, controls and ERM procedures.

• Bachelor’s Degree or above in related field
• Excellent problem solving and analytical skills
• Excellent communication skills both verbal and written
• Excellent leadership skills and interpersonal skills
• Extensive experience in claims management
• Well-developed negotiation skills
• Sufficient people management and influencing skills
• Calm and assertive manner when dealing with complaints

Ready to make a bigger impact? We look forward to reviewing your application

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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