Lead, Digital & Mobile Services

Nigerialead

OtherDigital

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Quick Summary

Overview

Why Airtel Africa? At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you. We champion diversity.

Technical Tools

dockergraphqlkafkakubernetesfintechlinuxmicroservicesproject-managementstakeholder-management

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

About the Role

The Lead, Digital & Mobile Services oversees the design, delivery, and day‑to‑day management of digital platforms that support business and customer initiatives. The role ensures applications are reliable, secure, scalable, and fit for a fast‑paced telecoms environment.

The position manages the full application lifecycle, working closely with business teams, vendors, and partners to translate requirements into effective technology solutions, maintain system performance, and drive continuous improvement and innovation. Experience with telecom systems, digital platforms, and large‑scale integrations is essential, with exposure to financial services or digital channels an added advantage.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Digital Product & Project Delivery

Understand business requirements (URS/PCN) and translate them into workable technical solutions
Lead projects from start to finish using a structured delivery approach (SDLC)
Bring together the right teams (business, IT, network, vendors) to get the job done
Run requirement sessions and ensure everyone is aligned before development starts
Ensure systems are well integrated (CRM, billing, digital channels, etc.)
Keep an eye on new technologies and suggest better ways of doing things
Ensure applications are always up and running as agreed (SLA)
Handle system issues properly (incident, change, and risk management)

Stakeholder Management (Internal Teams)

Regularly engage business teams to understand their needs and challenges
Work closely with IT and network teams to deliver complete solutions
Make sure systems support the full customer journey from onboarding to service usage
Keep communication clear and simple so everyone is on the same page. Follow up on issues and ensure they are resolved on time

Project Planning & Execution

Create clear project plans with timelines, deliverables, and responsibilities
Track progress and quickly address any delays or risks
Hold regular update meetings and keep stakeholders informed
Manage scope, cost, quality, and timelines effectively

Operations & Service Support

Monitor application performance and fix issues quickly
Ensure high system availability and reliability
Continuously look for ways to improve system performance
Manage changes carefully to avoid service disruption

Solution Design & Architecture

Take ownership of solution design from idea to implementation
Ensure solutions follow standard architecture and best practices
Work with business teams to ensure solutions deliver real value
Recommend technologies that can improve efficiency and revenue

Vendor & Partner Management

Work closely with vendors on new product development and system support
Agree on clear deliverables, timelines, and SLAs
Track vendor performance and hold them accountable
Resolve issues quickly and escalate when necessary
Manage payment milestones based on delivery progress

Educational Qualifications

Graduate Degree: BSc Computer Science or related discipline
Project management certification would be an advantage

Functional / Technical Skills

8 to 10 years of IT experience
At Least 4-5 years system operations experience
At Least 3-4 years system Solution architecture experience is required.
Experience working for a Telecommunications company, Enterprise company or Fintech or Digital based Organization
Hands on Knowledge of Unix System, DevOps, Automated Testing,
API management and gateway design (REST, GraphQL, gRPC)
Proven ability to analyze complex business requirements and deliver appropriate solutions.
Experience with digital channels (mobile apps, web, USSD, APIs, Bots)
Cloud-native design — containers (Docker/Kubernetes), microservices
Integration middleware (MuleSoft, Kafka, Kong)
Direct team management experience.
Experience with telecommunication products, processes, and markets
Impact (and relative importance) of IT in telecoms today and in the future