Sr. Associate I, Field Technical Service Engineering (in Cluj-Napoca/ Romania)

📍 Based in Cluj-Napoca | Region: North-West Romania

At Alcon, we’re passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act swiftly to make a meaningful impact on global eye health.

We foster an inclusive, collaborative culture where your contributions are valued and where you can grow your career like never before. Together, we make a difference in the lives of our patients and customers.
Are you ready to join us?

This position is part of Alcon’s Engineering function, a team dedicated to improving quality, processes, products, packaging, and materials across the organization in order to deliver outstanding outcomes.

As a Sr. Associate I, Field Technical Service Engineer, you will be responsible for ensuring that Alcon surgical equipment installed at customer sites and demo locations operates effectively and in line with specifications. You will act as a key technical expert in the field, combining hands-on engineering expertise with a strong customer focus.

• →Perform advanced troubleshooting, diagnostics, and repair of Alcon surgical equipment within your assigned territory
• →Carry out preventive maintenance, equipment installations, and upgrades according to company procedures and guidelines
• →Identify and resolve complex technical issues, including those related to equipment start-up
• →Research, evaluate, and recommend new products or equipment upgrades based on customer needs
• →Build and maintain strong customer relationships to support Annual Maintenance Contract (AMC/CAMC) sales and renewals
• →Train and instruct customers on the proper use and operation of Alcon equipment
• →Maintain accurate service logs, prepare technical reports, and contribute to product failure analysis
• →Escalate technical issues to appropriate Engineering and cross-functional teams
• →Plan and manage your daily activities independently, ensuring effective communication with customers, dispatch, managers, and internal stakeholders
• →Strictly follow GxP regulations, Standard Operating Procedures (SOPs), and documentation requirements
• →Complete all required training and actively contribute to continuous improvement and regulatory compliance

All associates are expected to comply with GxP standards, maintain accurate documentation, and meet individual job requirements to support the overall compliance and quality objectives of the organization.

• University degree in Engineering (electronics, electrotechnics, mechanics, mechatronics, transport/industrial equipment or related fields)
• Minimum 5 years of experience in installation, service, and maintenance of technical equipment; experience with medical devices is a strong advantage
• Strong analytical and problem-solving skills with the ability to handle complex technical environments
• High level of autonomy, organization skills, and willingness to travel within the North-West region of Romania
• Customer-oriented mindset with strong communication and interpersonal skills
• Fluent in Romanian and English (spoken and written); all technical training is conducted in English
• Location for this role is Cluj Napoca and around (not Bucarest)