Assistant Manager, CGR Marketing

Job Summary  Common Ground is a student run coffee shop that offers a variety of hot and cold drinks, bagels and cream cheese, delicious sandwiches and fresh baked goods. Common Ground prides itself on using fair-trade, organic coffee and a variety of local products, offered at a low price, made for a student budget. Located in the Queen's Center, Common Ground is at the heart of the Queen's student experience and it offers a welcoming environment for all members of the Queen's and Kingston communities.  Competencies   Accountability   Attention to Detail   Communication   Cultural Sensitivity   Problem Solving   Conflict Management   Time Management   Client/Customer Focus   Job Duties   30 hours/week Oversee events and set up the lounge and sound equipment for events as necessary   Manage and create content for Common Ground Coffeehouse social media accounts and website   Oversee catering and all emails, planning, and making of the orders as necessary   Create and maintain a marketing calendar to ensure consistent advertising throughout the year   Have a thorough knowledge of AMS Visual Identity Standards, and ensure all advertisements meet these standards   Create promotional materials and graphics for online and physical marketing including rave cards, brochures, posters, and other signage   Exhibit a working knowledge of all of the software used in the store regularly, including Adobe Acrobat, Illustrator, Photoshop, Lightroom, Canva, Excel, and Word   Update and maintain Common Ground Coffeehouse mobile ordering app   Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals   Work roughly 2-3 MOD shift’s a week (more during September/October)   Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly   Participate as an active member on hiring panels to keep the service adequately staffed   Ensure that all employees comply with company policies, procedures, and ethical standards   Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise   Ensure that employees adhere to all health and safety regulations   Attend and fully participate in all in person and virtual meetings   Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner   Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual   Exhibit a working knowledge of service staff portfolios   Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner   Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution   Oversee the day-to-day operations, in collaboration with the Head Manager   Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed   Accurately monitor, maintain and report inventories, the flow of products, and weekly orders   Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team   Maintain positive working relationships with relevant suppliers related to all portfolios   Oversee staff to ensure work is being performed according to established standards   Complete other duties as assigned   Oversee any sustainability initiatives as decided by the Head Manager Ensure the upkeep of Common Ground sustainability, including but not limited to, Fair Trade, Compostable Packaging, and Food Waste Job Requirements   Excellent understanding and familiarity with brand-building and brand management   Ability to build and sustain relationships with key business partners and other external stakeholders   Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines   Ability to supervise and motivate a team to achieve and exceed their goals   Work Conditions   Interaction with employees, management, and the public at large   Operation of desktop computer and peripherals