Assistant Manager, TRO Clothing and Graphic Design AM

Job Summary  Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.   Competencies  Accountability Attention to Detail Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus     Job Duties   General Management Responsibilities   Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere  Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards  Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep  Attend and fully participate in all in person and virtual meetings  Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution    Participate as an active member on hiring panels to keep the service adequately staffed  Obtain a strong working knowledge of service hardware and software  Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual  Other duties as assigned by Head Manager or VPOPS    Graphics & Clothing Assistant Manager Use past sales trends to order clothes and merchandise, while creating designs for new clothing and merchandise  Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager  Assist Marketing and online with graphics for social media and promotional materials   Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items  Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere  Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards  Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep  Attend and fully participate in all in person and virtual meetings  Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution    Participate as an active member on hiring panels to keep the service adequately staffed  Obtain a strong working knowledge of service hardware and software  Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual  Other duties as assigned by Head Manager or VPOPS     Job Requirements   Sound analytical thinking, planning, prioritization, and execution skills   Demonstrated time management skills   Ability to identify measures of performance and actions needed to improve or correct performance   Ability to supervise and motivate a team to achieve and exceed their goals   Ability to delegate, set expectations, and monitor progress of all direct reports   Ability to remain calm and poised in urgent situations     Work Conditions   Interaction with employees, management, and the public at large   Operation of desktop computer and peripherals