Creative Hub Supervisor, Media Centre

Job Summary    The AMS Media Centre seeks to provide the Queen’s and Kingston community with exceptional media and production services, at competitive prices with trusted quality. The Media Centre offers a wide variety of services including standard and specialty printing, photography, videography, and graphic design. This service is also responsible for the creation and distribution of the AMS Agenda, the Tricolour Yearbook, and Course Packs, as well as executing the rental of hoods and gowns for Queen’s convocation.     The Media Centre blends technology with professional customer service to create an energetic, student-run hub comprised of a team of seven managers, several supervisors, and service staff. The contracted hours for this role, under the discretion of the AMS Media Centre Head Manager, may be subject to increase to account for busy periods. Please note a portfolio submission is required when submitting the application. A portfolio is a compilation of materials that demonstrate your previous work in a specific area (i.e. graphic design, photography, videography, etc.)    Competencies  Accountability Attention to detail Communication Cultural Sensitivity Problem solving Conflict management Time management Client/customer focus  Job Duties  Work with the Creative Hub Assistant Manager, and fellow creative hub staff members to prepare and plan for commissioned projects, produce drafts, and ensure the final project meets the needs specified by the client and the standards set out by the AMS Media Center.  Learn and exercise a working knowledge of all AMS Media Centre equipment and software including camera, sound, lighting, and computer equipment. Attend all training sessions to become familiar with department and adhere to the general operations of the department  Accurately monitor, maintain and report inventories, product flow, and weekly orders. Undertake Manager on Duty (MOD) shifts at the discretion of the Head Manager, based on service demands with potential increase during high volume periods. Exhibit a working knowledge of service staff portfolios Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution whenever possible. Strive to foster a warm and comfortable atmosphere for customers and coworkers Monitor employee performance to ensure it is aligned with established standards to mitigate disciplinary action in accordance with established procedures, and notify the Logistics and Staff Relations Manager of any issues that arise  Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team Respect and adhere to all company policies and procedures and ethical standards Maintain timely communication with your direct supervisor  Attend and fully participate in all participate in all in person and virtual meetings  Complete all assigned tasks efficiently and attentively  Strive to foster a warm, comfortable and respectful atmosphere for all Always serve as representative of the AMS and its mission statement Complete other job duties as assigned  Job Requirements  Ability to remain calm and poised in high pressure situations Demonstrated time management skills Ability to thrive in a fast-paced environment Ability to supervise and motivate a team to achieve their goals   Work Conditions  Interaction with employees, management, and the public at large Operation of desktop computer and peripherals Flexible hours including nights, weekends, and holidays