Sales Manager - Inbound

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• A solid proven track record of leading high performing b2c phone based sales teams.

• A "Floor-First" Mentality: You believe management happens on the floor, not in a meeting room. You have a proven track record of leading high-volume B2C teams where you’ve personally moved the needle on conversion through live intervention.

• The "Player-Coach" Edge: You can still outsell your best agent. You aren’t afraid to pick up a headset or jump into a chat to show the team how to turn a "just browsing" into a "where do I sign?"

• A Coaching Obsession: You don’t just "give feedback" you build capability. You have a repeatable system for call reviews, roleplays, and "skills clinics" that actually sticks. If an agent is struggling with objection handling, you know exactly how to fix it by the end of the shift.

• Data as a Second Language: You don't need a data analyst to tell you when a shift is going sideways. You can look at a live dashboard, spot the bottleneck (speed-to-lead, talk time, or drop-off points), and pivot the team’s focus in real-time.

• Experience Leading Leaders: You’ve successfully managed a multi-layered team (Agents + Team Leaders). You know how to coach your TLs to be better coaches, ensuring your standards are felt even when you aren't in the room.

• A "High Care / High Challenge" Style: You build deep trust with your team, but you don't tolerate "coasting." You are comfortable having the "not good enough" conversation early and often, paired with the support to help them get better.

• Pace & Ownership: You don’t wait for permission or a "strategy deck." You see a problem in the queue or a dip in the revenue, and you fix it. You bring the energy that sets the tempo for the entire room.

• B2C Battle Scars: You understand the psychology of a B2C inbound lead, the urgency, the emotional triggers, and the "now or never" window. You know how to stop agents from becoming "order takers" and turn them into "value builders."

• You’ve led a sales turnaround or scaled a team through hyper-growth.

• You have experience selling to the UK market.

• You’re a pro at value-based selling (SPIN, etc.).

• You can talk us through a time you took a low-performing team and doubled their conversion.

• You can demonstrate a "before and after" of an agent you personally coached from the bottom of the stack to the top.

• You can explain your daily "operating rhythm" without checking your notes.

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.