Manager, Functional Development – Guest Services

As the Manager, Functional Development - Guest Services you drive engaging and role-based learning for global Guest Services. You will lead highly dynamic teams and partner with delivery functions across the organization to drive scalability and continuity in learning. This role works in close partnership with the NAM, EMEA, and APAC guest service teams, as well global retail teams.

You will create the framework for new ways of working and form valuable relationships with key cross functional partners. You will have a critical role in setting the annual objective and strategic plan for guest facing departments at Arc’teryx.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

The People and Culture (P&C) team partners with all aspects of the business to drive the continuous evolution of people and business practices. We seek to drive greater alignment, to develop and foster rapport, to create trust and maintain partnership throughout the organization. As the Manager, Functional Development - Guest Services, you will lead a team that designs foundational and role-specific learning that supports global growth. Your role will directly contribute to building the knowledge, confidence, and consistency required to activate Guest Services at scale — helping deliver on our commitment to product knowledge, exceptional guest experience, and leadership development. You will also support in the intersection between Guest Services and Global Retail strategy and enablement.