Employer Account Manager-HSA/TPA

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

• Build and maintain strong relationships with employer clients and business partners, serving as a trusted point of contact for service and support.
• Manage onboarding and implementation activities for new employer groups, including portal integration and account setup.
• Resolve employer inquiries and service issues by providing timely guidance, problem resolution, and ongoing support.
• Support employer communications through inbound calls, shared mailboxes, and other service channels.
• Coordinate file integrations, financial account setup, and ongoing servicing requests to ensure a smooth client experience.
• Interpret and communicate relevant policies, procedures, regulations, and program information to employer clients.
• Identify opportunities to improve operational efficiency and enhance employer service outcomes.
• Collaborate with internal teams to protect sensitive information, support compliance requirements, and deliver effective client solutions.

• Bachelor’s degree in Communications, Business, or an equivalent combination of education and experience.
• 1+ years of account or relationship management experience.
• 3+ years of customer service experience.
• Life & Health Insurance License obtained within 3 months of hire.
• HSAe Certification through ECFC obtained within 3 months of hire.
• CFC Certification through ECFC obtained within 3 months of hire.

• 3+ years of experience in the insurance, health savings account, or third-party administration industry.
• Experience supporting benefit administration programs and employer-facing customer relationships.
• Familiarity with benefit onboarding, integration, and issue resolution processes.

You'll join a collaborative team focused on delivering exceptional service and building lasting client relationships. The role offers structured onboarding, job shadowing, and ongoing learning opportunities to help you succeed and grow. Your work will have a direct impact on employer satisfaction by helping clients navigate benefit administration and service needs with confidence.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.