Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending (2nd Line of Defense)

United States·WilmingtonFull Time, Exemptexecutive

OtherDirector

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Quick Summary

Overview

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools.

Technical Tools

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Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First – We foster an inclusive, flexible, and fun workplace.

Create Clarity – Open communication drives trust and results.

Get Things Done – We focus, prioritize, and deliver with excellence.

Deliver with Heart – We lead with kindness, humility, and strong teamwork.

Listen to Our Customers – Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.

We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.

We are seeking an experienced Director of Collections, Recovery & Loss Mitigation Oversight to join our Second Line of Defense (2LOD).

This role will help develop and manage independent oversight, challenge, and governance across collections, recovery, and loss mitigation activities for our consumer lending portfolio, supporting both unsecured and secured personal loan.

The ideal candidate will bring deep expertise in consumer lending lifecycle risk, dialer and collection strategy management, and cycle-based treatment strategies. This candidate will also have a strong understanding of regulatory expectations governing collections and loss mitigation practices.

Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations
Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries
Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes

Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries

Monitor collections and recovery performance across early-, mid-, and late-stage delinquency
Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks
Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies

Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.)
Support regulatory exams, internal audits, and issue remediation related to collections and recovery

Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required
Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance
Contribute to enterprise risk assessments and governance forums

Review new strategies, products, or policy changes impacting collections and recoveries
Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes

10+ years of experience in consumer lending, credit risk, collections, recoveries, or loss forecasting
Experience in a 2LOD risk management, model risk, or audit function, or strong exposure to independent oversight frameworks
Demonstrated expertise in collections and recovery strategies, including delinquency management and charge-off processes

Nice to Have

~1 min read

Experience within a FinTech and/or regulated banking environment
Knowledge of vendor oversight and third-party risk management in collections

Working knowledge of U.S. consumer banking regulations, including but not limited to:

FDCPA, UDAAP, FCRA
SCRA, Regulation B (ECOA)
Experience interacting with regulators, internal audit, or compliance functions preferred

Strong risk mindset with ability to provide effective challenge and independent judgment
Excellent analytical and problem-solving skills
Ability to translate complex data into clear, actionable insights
Strong communication and stakeholder management skills, including senior leadership interaction
Proven ability to operate in a fast-paced, evolving FinTech environment
Willingness to adapt to a fast-paced environment and adjust priorities accordingly