Operations Recovery Supplier Manager

United States·WilmingtonFull Time, Exemptmid

OtherManager

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Quick Summary

Overview

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools.

Technical Tools

fintech

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.

At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.

We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.

We’re seeking a strategic and execution-focused Operations Recovery Supplier Manager to oversee third-party partners supporting recovery and post-charge-off activities across our consumer lending products. In this role, you’ll manage supplier performance, governance, and optimization efforts to ensure strong recovery outcomes while maintaining compliance, ethical standards, and positive customer experiences. This role is ideal for a leader who understands the balance between performance, risk management, and responsible collections in a regulated FinTech environment.

Manage the end-to-end relationship with recovery suppliers, including collection agencies, legal partners, and specialty servicers.
Establish and oversee performance frameworks, SLAs, KPIs, and scorecards to drive recovery outcomes and supplier accountability.
Monitor supplier performance across recovery metrics, compliance standards, and customer experience indicators.
Partner with Risk, Compliance, Legal, and Operations teams to ensure suppliers adhere to regulatory requirements (FDCPA, Reg F, UDAAP) and internal policies.
Lead supplier onboarding, due diligence, audits, and ongoing oversight activities.
Identify opportunities to optimize recovery strategies, placement logic, segmentation, and supplier mix.
Support contract negotiations, renewals, and cost management efforts for recovery suppliers.
Manage escalations, issue resolution, and corrective action plans related to supplier performance or compliance concerns.
Develop reporting and insights for leadership on recovery performance, risks, and strategic opportunities.
Drive continuous improvement initiatives across supplier management processes and tools.

6–10+ years of experience in operations, recovery, collections supplier management, or related roles within consumer lending, FinTech, or financial services.
Strong understanding of recovery and post-charge-off collections strategies.
Deep knowledge of regulatory and compliance requirements impacting recovery activities.
Proven experience managing third-party suppliers and performance-driven contracts.
Strong analytical skills with the ability to interpret recovery data and supplier metrics.

Strong relationship management and negotiation skills.
Ability to influence cross-functional stakeholders and drive alignment across teams.
Excellent communication skills, including executive-level reporting.
Comfortable managing complex issues, escalations, and competing priorities.

Customer- and compliance-focused, with a commitment to ethical recovery practices.
Proactive, detail-oriented, and driven by continuous improvement.
Comfortable operating in fast-paced, regulated environments.
Accountable, collaborative, and results-oriented.

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

· Pre-tax and post-tax retirement savings plans with a competitive company matching

program

· Generous paid time-off plans including vacation, personal/sick time, paid short--

term and long-term disability leaves, paid parental leave, and paid company

holidays

· Multiple health care plans to choose from, including dental and vision options

· Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

· Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

· Other great discounted benefits include identity theft protection, pet insurance,

fitness center reimbursements, and many more!

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here