Dealer Relations Manager

(united States)Remotemid

OtherManager

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Quick Summary

Overview

About BizzyCar BizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations and recall work. Our platform helps dealers streamline recall management, service scheduling, mobile service, and customer engagement so they can run more efficient service…

Key Responsibilities

Build Relationships That Matter Be the trusted advisor for key dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software Deliver exceptional onboarding, proactive support, and ongoing training to…

Requirements Summary

Experience & Education Bachelor’s degree in Business, Marketing, or a related field preferred 5+ years in Customer Success, Sales, Marketing, or Customer Service Proven track record in franchise dealership operations, retail, and/or selling…

Technical Tools

hubspotms-officecustomer-successsaas

About the Role

~1 min read

Responsibilities

~1 min read

Be the trusted advisor for key dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software
Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations
Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams
Work closely with the Executive Team on our largest and key dealership accounts

Lead product implementations and communicate new features and updates effectively
Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction
Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions

Identify growth opportunities, including upselling additional features and driving renewals
Encourage dealerships to refer new customers, leveraging success stories and positive relationships
Collaborate with internal teams to continuously improve the dealer experience

Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention
Analyze dealership performance metrics to deliver actionable insights and recommendations
Report on key performance indicators, contributing to BizzyCar’s growth and success

Requirements

~1 min read

Bachelor’s degree in Business, Marketing, or a related field preferred
5+ years in Customer Success, Sales, Marketing, or Customer Service
Proven track record in franchise dealership operations, retail, and/or selling integrated solutions to dealerships

Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools
Strong business acumen with an ability to translate product features into dealership success stories
Exceptional communication and relationship-building skills, from the service lane to the boardroom
Self-motivated, resilient, and adaptable in a fast-paced, startup environment
Experience negotiating win-win solutions and managing complex accounts with finesse