Technical Operations Support Analyst with Top Secret/SCI Clearance w/ full scope poly. Onsite in MD

United States·Annapolis Juncitonmid

OtherTechnical Operations Manager

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Quick Summary

Overview

This position is 100% onsite in Annapolis Junction, MD.Top Secret/SCI Clearance with a full scope polygraph is required.

Technical Tools

OtherTechnical Operations Manager

Responsibilities

~1 min read

→Provide direct technical support to end users of internal tools and systems
→Troubleshoot and resolve system, software, and data flow issues
→Analyze logs, network traffic, and system outputs to identify root causes of problems
→Use Jira and Atlassian tools to track, document, and manage issues
→Coordinate with engineering and development teams to resolve technical defects
→Develop temporary workarounds when immediate fixes are not available
→Monitor system health and performance indicators
→Escalate complex technical issues to Tier II/engineering teams as appropriate
→Create and maintain documentation, SOPs, and troubleshooting procedures
→Prepare reports and metrics on system status, availability, and recurring issues
→Communicate technical issues clearly to both technical and non-technical stakeholders
→Support continuous improvement of tools, workflows, and user experience

Requirements

~1 min read

Active TS/SCI clearance with polygraph
Prior experience in a technical support, operations, cyber, or systems analysis role
Familiarity with troubleshooting software and system issues in a technical environment
Experience using Jira and Atlassian tools or similar ticketing systems
Understanding of basic API concepts and how systems communicate via APIs
Ability to analyze logs, system outputs, or network-related data
Strong communication skills for both technical and customer-facing interactions
Ability to work independently and prioritize multiple competing issues
Demonstrated aptitude for learning new technical systems quickly

Experience in cybersecurity, SIGINT, or intelligence community environments
Familiarity with Splunk, SIEM tools, or similar platforms
Experience with network traffic analysis or packet analysis
Basic scripting or automation experience (Python or similar)
Experience working in 24/7 operational or watch floor environments
Background in technical customer support within enterprise or government systems

Ideal Candidate Profile
The successful candidate is someone who enjoys solving complex technical problems, can operate calmly in high-tempo environments, and is comfortable acting as a bridge between users and engineering teams. They are detail oriented, curious, and capable of translating technical issues into actionable engineering tasks.