Account Manager CZ & SK

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Manage and develop relationships with a portfolio of customers, ensuring alignment with CHEP’s business strategy and delivering on revenue growth and satisfaction targets.
• →Collaborate with internal teams to implement strategic account plans, with a focus on growth opportunities and cost-efficiency improvements.
• →Lead contract negotiations, ensuring terms meet customer needs while supporting business objectives.
• →Conduct customer business reviews, addressing customer concerns and ensuring compliance with audit requirements.
• →Monitor and report on account performance, including customer satisfaction metrics, and develop plans to address areas for improvement.
• →Build and maintain strong relationships with key contacts within customer organizations to drive collaboration and enhance supply chain efficiency.
• →Identify new business opportunities through prospecting and networking, ensuring a healthy sales pipeline.
• →Lead customer retention initiatives, working with customers to provide solutions that enhance satisfaction and loyalty.

• Acquisition of new customers and business development on current customers portfolio
• Daily support of existing clients in relevant region to secure business continuity
• Development of existing relations with clients, verification of quality and high level of the service
• Maintain relationships at appropriate levels with customers - understand customer needs and priorities through regular dialog
• Negotiate commercial terms with customers
• Review regularly revenue and profit for customers versus target  
• Review performance of customers versus KPIs for global Account control and progress with audits for Account portfolio
• Maintain a 100% accurate sales funnel within Sales Force CRM at all time
• Cooperation with other teams to fulfil clients’ needs and deliver high quality service