Associate Director, AI Solutions

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all. 

The Associate Director, AI Solutions will play a key role in implementing AI-powered tools and solutions and helping staff across the organization adopt AI responsibly and effectively. This position partners with teams across ADL to identify opportunities where AI can save staff time, increase mission impact, and improve knowledge sharing; build and implement solutions; train staff on AI use; and support knowledge management and governance practices. The role is ideal for someone who is technically adept, excited about AI, and eager to drive impact in a mission-driven nonprofit.

• →Solution Development & Implementation 

• →Work directly with teams to identify, validate, and implement time-saving AI use cases 

• →Build and deploy internal- and constituent-facing AI and automation solutions (e.g., workflow automations, knowledge assistants, generative AI applications, research and monitoring, etc.) to enhance team effectiveness and constituent engagement  

• →Integrate AI tools with existing data sources and systems to ensure accuracy, compliance, and relevance  

• →Adoption & Training 

• →Provide training, guides, and support for staff adoption of AI tools 

• →Champion a culture of responsible innovation and AI use across the organization 

• →Serve as an internal consultant and thought leader on AI solutions  

• →Knowledge Management & Governance 

• →In partnership with others, develop and implement knowledge management practices and protocols 

• →Maintain approved knowledge sources and ensure AI tools are drawing on trusted, current information 

• →Document data sources, pipelines, and usage protocols 

• →Implement best practices in AI safety, governance, and ethical use  

• →Innovation & Continuous Improvement 

• →Build AI solutions across various platforms and frameworks (e.g., Salesforce Agentforce, OpenAI API, Google Vertex AI, AWS Bedrock, LangChain, and no-/low-code builders), with the ability to rapidly learn and evaluate new AI development tools, prototype quickly, and standardize best practices across the stack. 

• →Stay abreast of emerging AI and ML technologies 

• →Design and prototype creative solutions that advance mission impact 

• →Track and report on efficiency gains, adoption metrics, and user satisfaction

This job description provides a general overview of the role and its key responsibilities. It is not an exhaustive list of all duties, and ADL reserves the right to assign additional tasks as needed. 

• Hands-on experience with: 

• APIs and frameworks for LLM integration (e.g., OpenAI API, Azure OpenAI, LangChain, RAG pipelines) 

• No-code/low-code platforms to develop apps or automate business processes 

• Building AI agents and assistants, including prompt engineering, tool use, and guardrails 

• Programming languages (Python and/or JavaScript) 

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP, Snowflake/Databricks preferred) and basic understanding of DevOps concepts, including Git and CI/CD pipelines;  

• Experience strategically implementing the role of technology in achieving business goals; 

• Ability to collaborate with non-technical stakeholders to develop practical solutions, and ensure deployments align with real-world needs;  

• Knowledge and prior experience with Salesforce and Agentforce preferred; 

• Experience with knowledge management tools and principles preferred.  

• Curious, approaches problems with a solutions mindset; 

• Thrives working independently and collaboratively; 

• Able to translate technical work into plain language and clear value for non-technical staff; 

• Self-starter with ability to work in a fast-paced, evolving environment; 

• Results-oriented – a problem solver (versus a problem identifier) 

• Team player, willing to roll up sleeves where needed;  

• Shares values, commitment and is entenergized by ADL’s mission and work. 

• The ideal candidate has significant demonstrable experience in data, technical, engineering, business process, or related role with AI focus   

• Experience building and deploying production-ready AI applications or prototypes that progressed to scaled adoption is a plus. 

• Bachelor's degree in Computer Science, Data Science, Information Systems or related field, or equivalent experience. 

• ADL is a hybrid environment, this role may require 3 days in person.