Head of Inbound Sales Strategy

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.

Our mission? To be the best fire protection company the industry has ever seen. 

Encore is growing quickly, and with that growth comes the need for stronger structure, visibility, and accountability around one of the most critical revenue engines in our business: inbound service opportunities created through our inspection and service work.

The Head of Inbound Sales Strategy will own the strategy, process, and performance cadence for how Encore converts identified deficiencies into booked repair and service revenue. When our technicians identify an issue in the field, that opportunity needs to move quickly and consistently through documentation, quoting, customer follow-up, sales execution, and completion. This role exists to ensure that process operates effectively across locations, regions, and a decentralized field organization of approximately 75 (and growing) team members.

This is not a traditional sales leadership role focused on direct rep management. This is a builder, operator, and accountability leader role. The right person will sit at the center of Service Operations, Sales, and Revenue Operations, creating the operating rhythm, scorecards, process discipline, and follow through needed to make inbound service sales scalable.

The goal is simple: Build a disciplined, measurable, repeatable engine that turns inbound service opportunities into revenue.

Hit the repair services revenue target – every month, across every location

• Set clear revenue targets for each location and each team member
• Monitor bookings weekly and step in quickly when a location falls behind
• Make sure every technician in the field knows how to spot a repair opportunity and turn it into a booked job
• Work closely with field supervisors to remove anything blocking repair sales from closing

Make sure the team follows the same process for repairs at every location – how deficiencies are spotted, how quotes are written, how customers are told about them, and how jobs are tracked

• Own the repair sales process playbook and keep it current
• Train all 75+ team members on how to follow the process correctly
• Conduct regular field audits to check that the process is correct
• Identify gaps or inconsistencies across locations and fix them quickly
• Make sure every repair opportunity is logged in to the system so nothing falls through the cracks

Reduce what it costs us to sell and deliver a repair job without sacrificing quality or customer experience

• Track the cost of sale per repair job and set a goal to reduce to over time
• Identify where time and money are being wasted in the quoting and sales process
• Streamline how quotes are built and sent so technicians spend less time on admin
• Work with operations to reduce rework, callbacks, and failed first-time completions

Lead structured performance conversations at every level – with individual team members, with regional groups, and with senior executives

• Run one-on-one and team-level performance reviews on a regular cadence
  • Hold each team member accountable to their individual targets
  • Recognize what is working and coach what is not
• Prepare and present repair services performance reports to senior leadership
  • Summarize what is going well, what is behind, and what the plan is to course-correct
  • Present data clearly and honestly – no surprises
• Make business reviews a tool for improving performance, not just reporting on it

Provide accurate and reliable forecasts of repair services revenue so the business can plan accordingly

• Submit a weekly forecast of expected repair bookings and completions
• Build the forecast from real data – pipeline, quote activity, conversion rates – not guesswork
• Flag risks to the forecast early and explain what is being done to address them
• Improve forecast accuracy over time by tracking actuals against predictions and learning from the gaps

• Experience leading or influencing a high-volume, process driven sales, service, operations, inside sales, call center, or multi-site business operation
• Experience driving performance across a large, decentralized workforce of approximately 75+ team members without direct day-to-day management responsibility
• A strong operating mindset with the ability to build structure, enforce process, and drive accountability across a distributed organization
• Demonstrated ability to manage through KPIs, scorecards, dashboards, business reviews, and performance cadences
• Experience improving conversation, pipeline movement, quote activity, follow-up discipline, or sales process execution
• Strong executive communication skills, with the ability to present performance clearly
• Comfortable working between Sales and Operations, especially in environments where revenue performance depends on strong cross-functional execution

• Experience leading inside sales, inbound sales, call center sales, service sales, field service ops, or another high-volume environment
• Experience building or improving a sales operating model from the center across multiple locations or regions
• Background in a route based/field service-based industry related to but not limited to Fire Protection, Life Safety, Facility Management, HVAC, Plumbing, Electrical
• Experience partnering with operational leaders to drive revenue performance without directly managing every contributor involved
• Ability to be direct, practical, and highly accountable while still building trust across departments
• Comfort stepping into an environment that may not be fully built yet and bringing order, clarity, and discipline

#LI-MW1

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Total target earnings are expected to range from $175,000 to $275,000 annually, inclusive of base salary and performance-based bonus opportunities. Compensation will be commensurate with experience, with bonus eligibility tied to individual results, contributions, and effectiveness in the role.

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.  

• Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.  

• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.  

• Tools for Success: Access to leading-edge web-based productivity tools.  

• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.  

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.  

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. 

Encore Fire Protection is an Equal Opportunity Employer. 

Encore Fire Protection is an E-Verify Employer. 

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.