Customer Success Engineer (Tier 2)

India - Hyderabadmid
OtherCustomer Success Engineer
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Quick Summary

Key Responsibilities

Own and resolve escalated technical cases from Tier 1, ensuring thorough investigation, root-cause analysis, and timely resolution within SLA targets.

Requirements Summary

4–6 years of experience in technical support, application support, or a customer-facing engineering role, with at least 2 years handling escalations or Tier 2-level issues.

Technical Tools
awsazuregcpsqlcustomer-successnetworkingsaas

 

 

 

What We Offer

~1 min read

 

Responsibilities

~1 min read

 

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

 

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

 

 

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

 

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

 

Enhance your career and make the world a safer place!

 

#LI-INDIA #LI-FULLTIME

 

Location & Eligibility

Where is the job
India - Hyderabad
On-site at the office
Who can apply
Same as job location

Listing Details

Posted
May 8, 2026
First seen
May 14, 2026
Last seen
May 14, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
28%
Scored at
May 14, 2026

Signal breakdown

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careers-ideagenenCustomer Success Engineer (Tier 2)