Customer Success Engineer (Tier 2)
Quick Summary
Own and resolve escalated technical cases from Tier 1, ensuring thorough investigation, root-cause analysis, and timely resolution within SLA targets.
4–6 years of experience in technical support, application support, or a customer-facing engineering role, with at least 2 years handling escalations or Tier 2-level issues.
What We Offer
~1 min read
Responsibilities
~1 min read
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-INDIA #LI-FULLTIME
Location & Eligibility
Listing Details
- Posted
- May 8, 2026
- First seen
- May 14, 2026
- Last seen
- May 14, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 28%
- Scored at
- May 14, 2026
Signal breakdown
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