Customer Success Engineer

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

The Customer Success Engineer will bring Conga’s best ideas, innovations, and capabilities and match these to the customers' business goals, driving greater value for the customer. In this role your focus will be built on customer relationships and leveraging your product expertise to serve as a trusted advisor, providing guidance, usage/adoption recommendations, risk identification, and mitigation. The number one goal of this role is to improve the retention rate of our customers.

This role is foundational to our strategy as a company. Conga continues to invest in Customer Experience to ensure our customers receive quality care and support from our Conga team. When you join, you will go through a dedicated new hire onboarding experience that sets you up for success and the ability to have quick impact with your customers. Customer Success Engineers are uniquely equipped with very strong communication skills, are resourceful as natural collaborators, and develop loyal customers through targeted and strategic engagements.  As a customer advocate, you are an innovative thinker who can articulate business value and coach customers to maximize the return on investment.  As a subject matter expert of our Conga products, customers will benefit from your expertise resulting in positive customer experiences, success, and loyalty.  As a Customer Success Engineer, working cross functionally across the business will provide exposure and equip you to grow your career at Conga.

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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