Family Service Sales Manager

Family Service Sales Manager – Family Service Team

Qualifications

• High School Diploma or equivalent.

• College degree or some college preferred.

• Minimum of 1 to 2 years management experience; Funeral Home or Combo desired.

• Minimum of 3 years sales experience.

• Proven track record of success in inside sales production strongly preferred.

• May require the possession (or ability to obtain) an insurance license as required by applicable law.

• Valid state-issued driver’s license in good standing and acceptable driving record.

• Basic overall computer proficiency.

• Demonstrated ability to build and inspire sales team.

• Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or list.

• Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.

• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.

• Effectively utilize all sales training and techniques to fulfill production requirements.

• Ability to train and energize staff.

• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.

• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.

• Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.

• Ability to be proactive and willing to take initiative in all circumstances.

• Tactful and professional when dealing with complaints or dissatisfaction with service or merchandise.

Job Duties

• Leads and manages the sales team’s performance through effective performance management, coaching, disciplinary action, and termination, when necessary.

• Recruits and trains an effective sales staff.

• Meets or exceeds the sales targets for the location(s).

• Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed.

• Generates sales leads through participation in the surrounding community and through civic relationships.

• Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.

• Communicates sales results on a weekly, monthly, quarterly, and annual basis to management.

• Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success.

• Schedules sales staff to ensure proper coverage and equitable rotation of staff and duty days.

• Reviews and resolves contract or commission discrepancies as needed.

• Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective.

• Meets with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.

• Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.

• Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.

• Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.

• Identifies and remedies all hazards at location and on grounds.

• Performs other duties as assigned.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Tuition reimbursement

• Vision insurance