Director, Hardware Deployment Services

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region. This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery.

 

The Director drives operational excellence across the complete hardware installation lifecycle - from initial site assessment and equipment staging through final commissioning and client handover. This position is responsible for managing field technicians, coordinating with logistics and supply chain teams, and ensuring all physical installations meet quality standards and client specifications.

 

Key responsibilities include monitoring and reporting on project financial performance, driving continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process. The role requires strong leadership of field service teams, vendor management for installation contractors, and close collaboration with project management, engineering, and client services departments.

 

The successful candidate will have extensive experience in managing large-scale hardware installations, field operations, and physical infrastructure deployments, with a proven track record of delivering complex equipment installations on time and within budget while maintaining the highest safety and quality standards.