Residential Counselor - part time overnight shift

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

This Residential Counselor will work in our Shelter Staff program and will be responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma-informed and client-centered approach. Other responsibilities include: assisting with screening, intake activities and orientation of new clients into the shelter program; providing guidance and information to clients regarding the daily activity schedule, house rules and policies; overseeing security and safety; completing housekeeping duties; ensuring daily chores are completed; providing emergency crisis management to individuals.

• →Ensure the safety of guests and the site
• →Enforce rules and regulations to ensure smooth operation of the site
• →Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines
• →Complete the intake process for new guests
• →Provide support and structure, addressing guest/resident problems or concerns
• →Initiate crisis intervention when necessary
• →Record documentation as required by program guidelines
• →Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

• High School Diploma or equivalent education
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Excellent crisis management skills
• Proficient computer skills in basic computer software and data collection
• Good attention to detail

• 1 year previous experience working with individuals in need of social services (preferably low income individuals)
• Bilingual skills