Senior Director, IT Infrastructure and Operations

United StatesRemotesenior

OtherInfrastructure

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Quick Summary

Overview

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.

Technical Tools

OtherInfrastructure

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Responsibilities

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→Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
→Foster a high-performance, collaborative, and resilient team culture

Own and execute our IT infrastructure strategy aligned to business priorities
Lead cloud adoption and optimization across AWS, Azure, or GCP
Champion automation and DevOps to improve efficiency and scalability

Ensure highly available, secure, and reliable infrastructure services
Drive continuous improvement through strong SLA/KPI management
Oversee incident, problem, and change management processes

Partner with Security and Engineering to ensure compliance and risk mitigation
Lead disaster recovery and business continuity planning

Engage with executive leadership on strategy, priorities, and risk
Collaborate cross-functionally across IT, Security, Engineering, and Business teams
Manage key vendor relationships and ensure value delivery

Proven experience leading global infrastructure and operations teams at scale
Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations
Strong track record driving cloud transformation, automation, and modernization initiatives
Executive presence with the ability to influence senior leaders and stakeholders
Experience managing budgets, vendors, and optimizing costs
Strong decision-making skills in complex, high-impact environments

Requirements

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12–15+ years of IT infrastructure and operations experience
7–10+ years of leadership experience, including managing leaders
Experience in enterprise, global environments
Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred)
Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus

You’ll play a critical role in shaping the future of our technology landscape—ensuring our platforms are secure, scalable, and built for growth. Your leadership will directly impact business performance, customer experience, and our ability to innovate.