Customer Support Officer

Together we shape thriving communities, public spaces, places and economies.

• 2 X Ongoing roles
• Parramatta location or other NSW office by negotiation
• Clerk Grade 7/8

The Development Coordination Authority ( DCA) has been established to strengthen how NSW Government agencies work together within the development assessment system. Acting as a central coordination point for agency advice, the Authority will streamline referral processes and deliver clearer, more consistent input to consent authorities—supporting faster, better-informed planning outcomes across NSW.

Joining the DCA presents a unique opportunity to help shape and embed a new operating model for planning coordination, contributing directly to system reform and the delivery of housing, infrastructure and sustainable communities across the State.

• →Knowledge of the NSW planning, assessment and approval environments including relevant legislation, policy, regulations, standards and codes of practice.
• →Demonstrated experience in customer service and enquiry management.
• →Ability to manage competing priorities and high-volume workloads.
• →Ability to communicate well with diverse customers and stakeholders (written and verbal).

• Degree qualification in a related relevant discipline or equivalent relevant experience

Please submit your application by clicking the following link.

Should you require further information about the role please contact Emma Kelly, Manager Concurrence & Referrals
Planning, emma.l.kelly@dpie.nsw.gov.au

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

Advertised: 05 Jun 2026 AUS Eastern Standard Time
Applications close: 21 Jun 2026 AUS Eastern Standard Time

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