Head of Strategic Partnerships, Drive

London, UK

Deliveroo Drive is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across Roo’s key markets: UK, Italy, France, and the UAE. Deliveroo Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences.

As the Head of Strategic Partnerships, you will be responsible for managing a portfolio of our largest and most strategic relationships as well as new business development. You will develop and execute joint plans with your grocery partners that creates long term, mutual growth. You will run the management of operations of those partners and help you to identify compelling insight and opportunities.

You will report into Drive’s GM and Director.

• Defining and executing jointly agreed growth plan for your portfolio of grocery partners

• Delivering Deliveroo’s annual objectives for your partner portfolio by tracking plan implementation controlling expenditure and identifying “in-flight” interventions to course-correct where under-performing

• Establishing multi-functional relationships with partners to be the preferred delivery operator

• Owning the contract negotiation and renewal process with your grocery partners to agree terms that unlocks mutual value

• Creating an inclusive, multi-functional team culture that drives team engagement and high-performance

• Supporting Deliveroo’s business leaders in setting the longer-term commercial strategy and partner value proposition for the relevant grocery segments

• A proven business performance record – must demonstrate a successful track record of revenue growth in account-facing roles

• The ability to define and implement a B2B partner focused plan, developing creative solutions to complex problems. Bringing clarity to your team to ensure focus is on those actions that have maximum positive impact.

• Well-developed influencing skills and the ability to flex your style to all levels and situations. Strong / structured communication skills with a clear aptitude to listen and respond to customer needs, adapting and engaging different audiences.

• An experienced account leader with a growth mindset. Experience in managing a complex partner (mandatory) or portfolio of partners (preferred) including high-value commercial negotiations

• A team player who can get the best from a multi-functional team, with a win-win/can-do attitude