Entrata11mo ago

USD 15.05–23.65/yr

Customer Service Representative

United StatesRemoteFull-Timemid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

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Quick Summary

Overview

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system,

Technical Tools

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Customer Service Representative is a frontline support and provides technical assistance to our customers' technical and non-technical staff who utilize and support our suite of property management solutions. Our solutions incorporate property accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available. Our solutions utilize complex technologies and the associated issues require deep technical expertise and excellent problem solving skills to resolve.

You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.

You will work closely with other Customer Service Representatives and with colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.

Provide technical support and troubleshooting via telephone, ticket, and/or chat

Develop subject matter expertise in our core technologies, and at least one other technology specialty

Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders

Ability to actively listen, ask relevant questions, and challenge customers appropriately

Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolution

Educate customers on Entrata’s software and products

Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue

Champion customer issues from feedback through the delivery of a solution

Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations

Participate in team and department meetings

Assist with special projects and other duties as assigned

1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers

Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments

Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively

Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with

A proven passion for providing an exceptional customer experience

Strong attention to detail

Associate's degree or equivalent work experience

Proven ability to utilize, create and update knowledge base resources in the course of your work

Industry experience in property management or property management-related software

Proven ability to utilize, create, and update knowledge base resources in the course of your work

Bilingual preferred

Listing Details

Posted: May 21, 2025
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 51%
Scored at: April 24, 2026

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Entrata

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Entrata is a provider of SaaS-driven property management software for owners and property managers, offering a comprehensive platform for leasing, payments, accounting, and resident management.

Employees

3k+

Founded

2003

Domain

entrata.com

Jobs

View 25 jobs

View company profile

Salary

USD 15.05–23.65

per year