Head of Field Service Operations (UK & Ireland)

Summary of Position: We are seeking an experienced and results-driven Head of Field Service Operations to lead all field-based operations across the UK and Ireland. This strategic leadership role is responsible for the successful delivery of a large-scale Reverse Vending Machine (RVM) rollout programme, alongside the ongoing management of a nationwide field service operation. Leading a team of Field Operations Managers and a significant engineering workforce, you will drive operational excellence, service performance, workforce scalability, and customer satisfaction while ensuring safe, efficient, and consistent delivery across all regions.

Key Responsibilities:

• Lead and develop a national field operations function, providing direction and support to Field Operations Managers and regional engineering teams.

• Oversee the successful delivery of a large-scale installation programme, ensuring rollout targets, milestones, and timelines are achieved.

• Ensure field service operations consistently meet customer SLAs, contractual requirements, and operational performance standards.

• Monitor and improve key operational metrics, including productivity, utilisation, first-time fix rates, backlog management, and service efficiency.

• Establish a high-performance culture focused on accountability, continuous improvement, and operational excellence.

• Drive workforce planning, recruitment, onboarding, and capability development to support both rollout and ongoing service demands.

• Act as the senior escalation point for field-related operational issues, ensuring timely resolution and effective risk management.

• Collaborate with cross-functional teams including Service Centre, Operations Support, Logistics, HR, and HSQE to optimise field performance.

• Ensure all field activities comply with health, safety, quality, and environmental standards and legislation.

• Provide clear reporting, performance insights, and strategic recommendations to the Director of Operations.

• Degree or equivalent experience in Operations, Engineering, or related field

• Proven experience leading large-scale, multi-region field service or installation operations.

• Experience managing regional leadership teams and large field-based engineering workforces.

• Strong track record delivering SLA-driven service operations and time-critical rollout programmes.

• Demonstrated success driving operational performance through KPI management, workforce optimisation, and continuous improvement initiatives.

• Experience in field service, engineering, utilities, retail technology, infrastructure, or other asset-based operational environments.

• Excellent leadership, stakeholder management, communication, and problem-solving skills.

• Strong analytical and commercial awareness with the ability to use data to drive operational decision-making.

• Ability to balance strategic leadership with hands-on operational execution in a fast-paced and rapidly evolving environment.

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.