Channel Account Manager (German Speaking)

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.  

Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.  See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA

• →Own day-to-day relationships across your partner portfolio. 

• →Drive partner onboarding, enablement, certification, and NFR activation. 

• →Lead partner business reviews and performance check-ins. 

• →Improve partner productivity and drive adoption of PRM tools. 

• Manage partner account support and operational needs to ensure timely resolution of all inquiries and requests. 

• Maintain high standards of responsiveness and quality by meeting SLA targets, including first response within 4 business hours and resolution within 48 hours. 

• Proactively monitor and address partner issues to prevent aging cases, ensuring case hygiene remains above 95%. 

• Deliver a consistently positive partner experience, reflected in partner CSAT scores of ≥90%. 

• Drive initiatives to improve partner engagement, satisfaction, and overall experience across your portfolio. 

• Lead partner onboarding and activation programs, ensuring partners are effectively trained and actively engaged within 30 days. 

• Promote and support adoption of PRM tools and resources, encouraging regular and meaningful usage by partners. 

• Collaborate with partners to optimise renewals processes and reduce manual intervention year over year. 

• Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS). 

Compensation Structure 

60/40 base-to-variable split 

Variable Compensation (40% of total compensation): 

• 50% = New ARR Influence  

• 50% = Expansion ARR  

Pipeline creation and coverage are KPIs, but only closedwon partnersourced ARR and expansion ARR drive commission. 

Qualifications 

• 5+ years in Partner Management, SaaS Account Management, or Customer Success 

• Experience working with channel ecosystems (VARs, MSPs, distributors and msft marketplace) 

• Strong operational discipline and SLA management capability 

• Excellent communication, enablement, and relationship-building skills 

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.  If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.