Account Manager, Commercial (North America)

The Commercial Account Management team at Fal.ai plays a pivotal role in ensuring long-term customer success and revenue growth. We manage the customer relationship, including renewal and recontracting process—focusing on customer success, retention, expansion, and delivering a best-in-class experience for our customers.

We’re looking for an Account Manager to own the customer relationship, identify new workloads, evangelize the product, and manage all contracts within our Commercial segment. The account manager will drive both retention and expansion through strategic engagement and disciplined execution. This role is ideal for someone who thrives at the intersection of customer success, commercial negotiation, and operational excellence.

• →Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
  
  
• →Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
  
  
• →Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
  
  
• →Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads
  
  
• →Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
  
  
• →Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

Salesforce • Slack • Hex • Gong • Apollo •

• Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
  
  
• Background in AI Platforms or data infrastructure is a strong plus.
  
  
• Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
  
  
• Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
  
  
• Strong communicator who builds trusted relationships and understands customer business drivers.
  
  
• Organized multitasker with the ability to manage a large book of renewals efficiently.
  
  
• Salesforce proficiency is required.
  
  
• Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.

At Fal.ai, you’ll join a rapidly scaling company defining how AI moves from experimentation to production. This is an opportunity to shape the future of enterprise AI adoption—while building deep relationships with customers who are transforming their industries through intelligent technology.