Senior Customer Success Manager, Construction

San FranciscoFull timesenior

Customer Success ManagerCustomer Success

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Overview

FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable,

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Customer Success ManagerCustomer Success

FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable, field-ready AI systems that take on some of the hardest problems in robotics and unlock the potential of embodied intelligence. Rather than relying solely on off-the-shelf, purely data-driven approaches or transformer-only architectures, we take a pragmatic path that combines cutting-edge research with real-world deployment. Our systems are already deployed globally, and we continuously improve performance through rapid iteration informed by real field use.

In San Francisco, our team focuses on bringing FieldAI’s technology to customers through sales, customer success, and solutions engineering. We partner closely with customers to understand their operational needs, translate real-world challenges into deployable robotics solutions, and support successful adoption in complex, unstructured environments.

We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem-solving, and cross-functional execution. You will serve as a trusted partner to customers, helping them navigate deployments, drive adoption, resolve issues, and realize measurable value from our robotics platform.

This is an opportunity for someone who thrives in highly dynamic customer environments and wants to play a visible role in scaling customer success at a frontier robotics company. The right person will be energized by building deep customer partnerships, solving complex operational challenges, and acting as the voice of the customer internally as FieldAI expands across the construction market.

Serve as the primary point of contact for strategic construction customers and build strong, trusted relationships over time

Drive successful onboarding, adoption, and long-term account health across customer deployments

Develop a deep understanding of each customer’s operational goals, workflows, and success criteria

Partner closely with sales, solutions, engineering, and product teams to coordinate customer needs and deliver effective outcomes

Proactively identify risks, resolve issues quickly, and drive clear communication during high-priority situations

Track account health, usage, milestones, and customer feedback to improve retention and expansion

Identify opportunities for growth, upsell, and expanded use cases within existing accounts

Advocate for customer needs internally and help shape product and process improvements based on field feedback

Help build the playbook for how FieldAI supports and grows enterprise customers in construction

7+ years of experience in customer success, account management, support, or other customer-facing roles

Experience managing strategic or enterprise accounts in construction, industrial, enterprise software, or other operationally complex environments

Strong relationship management skills and the ability to build credibility with customer stakeholders

Excellent verbal and written communication skills, including the ability to manage executive-facing conversations

Strong problem-solving instincts and comfort navigating ambiguity in fast-moving environments

Experience coordinating cross-functional teams to deliver customer outcomes

Ability to identify expansion opportunities while maintaining a strong customer-first mindset

Strong organizational and project management skills with attention to detail and follow-through

Analytical skills and comfort using data to assess account health and inform decisions

Bachelor’s degree in Business, Engineering, or a related field is preferred

Listing Details

Posted: March 12, 2026
First seen: March 26, 2026
Last seen: April 23, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 42%
Scored at: April 23, 2026

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Field Ai

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Field AI develops field-proven embodied artificial intelligence (AI) technology, specifically Field Foundation Models™ (FFMs), to enable robots to operate autonomously in complex, real-world environments across various industries.

Employees

Founded

2023

Domain

fieldai.com

Jobs

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Salary

USD 70000–200000

per year

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