Senior Account Executive, Academic Medical Centers and Higher Education

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Would you like to own driving revenue growth for the leader in Patient, Student, and Customer Experience for the Academic Medical Centers and Higher Education markets? Do you have the communication skills, prospecting experience, understanding of procurement and acquisition workflows, sales methodology application, business acumen, and key industry and partner relationships to further the Genesys brand?

Summary: Genesys is hiring talented sales professionals in the Academic Medical Centers and Higher Education market. This group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top-Rated Gartner Quadrant CX Platform in our fast-growing industry.

As a sales professional, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to prospecting and building a territory from the ground up, MEDDPICC, customer charter plans, and a bias for curiosity, creativity, action, and understanding.

You will be a talented public speaker but even better listener with a diligence of capturing information that will benefit the customer in partnering with Genesys.

The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of these industries’ trends and environments including the funding and procurement processes.

Key Responsibilities:

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly and yearly revenue targets 
• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers.
• Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together.
• Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers and to help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
• Become expert at positioning the business value of our Digital and AI portfolio 
• Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc. 
• Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys 

Minimum Requirements:

• 8+ years of field enterprise sales and/or business development experience with a focus on higher education, academic medical center, and/or healthcare selling AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services.
• Understanding and experience with AMCs, higher education, and funding in direct and indirect models.
• BA/BS degree or equivalent experience
• Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau.
• Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
• Must be based in region with the ability to travel at least 25% as needed.

Desirable Skills:

• Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc.
• Demonstrated history of consistently exceeding sales quota
• Experience selling to a variety of public sector agencies, including higher education, healthcare organizations, and local government offices. 
• Documented industry and customer network

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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