Enterprise Account Manager, EMEA

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Handshake has been in EMEA for a couple of years. We know this market, we have customers here, and we're serious about it. What's changing is the product: we're consolidating from separate US and Europe platforms into a single global product which means our EMEA customers are about to get access to the full power of what Handshake has built.

For the right person, that's a huge commercial opportunity. You'll be taking over accounts at a time of change, but it’s also exactly the moment you have the most to offer them.

The team here runs lean and fast- startup energy inside a company that has already won at scale. The playbook is still being written, and part of this job is writing it. If that sounds like an opportunity rather than a concern, keep reading.

Reporting to the Director of Success & Operations, you'll own a portfolio of employer partners, helping them achieve their hiring goals, drive adoption across recruiting teams, and realise ongoing value from Handshake.

You'll be both strategic advisor and hands-on operator: holding senior relationships, navigating commercial conversations, and keeping accounts healthy and growing. You'll also be arriving at the right moment - as we bring our global product together, the work you do in EMEA will directly shape how Handshake's employer experience scales internationally.

• Drive renewals, upsell, and cross-sell - you're accountable for commercial outcomes, not just relationship health

• Own the end-to-end relationship with a book of enterprise employer accounts, across geographies, industries, and seniority levels

• Build trust fast with executives and become their go-to partner on early talent strategy

• Get deep on each account so you can position Handshake's value against their real business problems - not a template pitch

• Use data to tell compelling stories, to customers and internally

• Synthesise customer feedback and surface insights that shape how we build and go to market

• Work closely with Sales, Support, Marketing, Insights, and Product to deliver for your customers

• Run your book autonomously - we'll hold you to outcomes, not activity

• Background in early talent, campus recruiting, or HR/recruiting tech - you understand how employers think about hiring students and new grads (non-negotiable)

• 4+ years in Customer Success or Account Management, managing enterprise accounts

• Proven track record owning renewals and commercial outcomes - upsell, expansion, churn prevention

• Confident communicating with and influencing senior stakeholders and executives

• Data-literate - you pull insight from numbers and use it to drive decisions and customer conversations

• Strong communicator, written and verbal

• Highly organised - you can hold a large, complex book and know where every account stands at all times

• You operate independently and take initiative without waiting to be managed

• You've built process, not just followed it, and you move fast.

In 90 days you've met every account, assessed renewal risk, and started building trust with your partners and teammates. In a year, NRR is at or above benchmark, you've surfaced expansion deals, and your customers are referenceable. Outstanding means they treat you as a strategic partner, not a vendor contact, and you're actively helping define how the EMEA team operates as Handshake brings its global product to life.

Location: Hybrid - our office days are currently Mondays with remote working on other days.

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.