Strategic Account Manager

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

We’re hiring a Strategic Account Manager to join our Strategic Customer team, focused on retaining, growing, and deepening Handshake’s partnerships with Fortune 500 and Fortune 100 employers. This role is designed for a highly consultative relationship manager who thrives in complex enterprise environments, builds trusted executive partnerships, and drives long-term customer growth through strategic account planning and expansion.

You will inherit and own a book of Handshake’s most strategic customer relationships and, alongside your Client Success Manager, lead the overall commercial partnership post-sale. Strategic Account Managers are responsible for executive alignment, renewal strategy, contract negotiations, account planning, and identifying whitespace opportunities across the customer’s organization. You will play a critical role in ensuring customers realize value from their partnership while uncovering opportunities to expand Handshake’s footprint and impact.

This role requires strong business acumen, executive presence, and the ability to navigate sophisticated organizations with multiple stakeholders. You will operate with high autonomy and will be expected to travel regularly to engage customers in person, strengthen relationships, and support strategic initiatives. Success in this role requires balancing customer advocacy with commercial outcomes, while effectively aligning internal Handshake resources to deliver results for your partners.

• 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers

• Proven track record of customer retention, contract renewals, and expansion attainment within a defined book of business

• Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies

• Strong account planning and consultative selling skills, with the ability to identify growth opportunities within existing accounts

• Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations

• High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships

• Strong forecasting hygiene, renewal management discipline, and operational rigor across monthly and quarterly business rhythms

• Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities

• Experience supporting Fortune 500 customers within HR tech, recruiting software, or workforce solutions

• Background in enterprise account management, strategic partnerships, or customer growth roles within high-growth SaaS organizations

• Experience partnering closely with Client Success, Product, Marketing, and Executive stakeholders to drive customer outcomes

• Existing relationships with senior HR, Talent Acquisition, or Early Talent leaders at large employers