Director of Nursing Operations

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities.  Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities.  We are on a mission to transform healthcare in rural America.  We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.   

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.  Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. 

Today, we are serving thousands of patients in our value-based care model and the number is growing every day.  If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. 

Hopscotch Primary Care is seeking a clinically skilled, mission-driven Director of Nursing Operations to lead all nursing program functions.  This role will be the day-to-day nursing clinical leader for all Registered Nurses and Care Coordinators across the Western North Carolina region.  

This role will work closely with Care Delivery and Innovation, Regional Operations, and Clinic Leadership teams to deliver best-in-class outcomes for clinical programs including Care Management (Hopscotch Plus) and Transitions of Care Programs.   

Provide Nursing Leadership  

• →In partnership with Care Delivery leadership, oversee the day-to-day nursing operations, including the Hopscotch Plus and Transitions of Care Programs 
• →Monitor and execute on performance of RN-led programs, such as Hopscotch Plus and Transitions of Care Programs. 
• →Define top priorities each quarter for the nursing and care coordinator cohorts 
• →Support clinical escalation to ensure quality of care. 
• →Collaborate cross-functionally with Product, Analytics, Operations, and Population Health to drive performance of clinical programs. 
• →Collaborate with clinic leadership to support them with LPN clinical oversight 
• →Remain up to date on RN and LPN license requirements and scope of practice in regions where Hopscotch serves patients. 
• →Review and regularly update all program playbooks, one-pagers, and guides related to clinical programs that RNs and care coordinators support  

Manage and Develop a High-Performing Team  

• →Manage RN Supervisors (TOC and CMRN), including conducting weekly 1:1 meetings, identifying leadership development opportunities, and managing performance in partnership with VP Care Delivery and Innovation and People Operations. 
• →Partner with RN Supervisors to ensure each RN and care coordinator is positioned to deliver exceptional patient care through coaching, support, and data to understand areas of strength and opportunity. 
• →Recruit, interview, and oversee successful onboarding for new RNs and Care Coordinators. 
• →Lead regular RN and Care Coordinator cohort meetings and coach RN Supervisors to lead effective meetings for their direct reports. 
• →Create and deliver ongoing training to RNs and Care Coordinators on new evidence-based-protocols, as well as new Hopscotch Primary Care programs. 

Provide Strategic Vision for Nursing Program  

• →Conduct clinical reviews to understand drivers of performance for KPIs such as Hopscotch Plus ADK and readmissions to determine programmatic opportunities. 
• →Partner with the VP Care Delivery and Innovation to set annual vision for nursing programs including KPIs, clinic and patient ratios, and opportunities to continue to optimize nursing clinical programs through technology. 
• →Lead Change Management efforts with RNs and Care Coordinators as programs, workflows and tools evolve 
• →Collaborate with the Talent Acquisition and People Operations teams on recruitment and retention strategies for RNs and Care Coordinators. 

You would be a great fit for this role if you: 

• Hold active RN license in the State of North Carolina. 
• Have 5+ years of experience providing direct nursing care in an outpatient setting. 
• Have 3+ years of experience in a supervisory role with people management.  
• Experience in Primary Care and/or Transitions of Care, specifically in a value-based care setting, preferred. 
• Comfortable leading and owning decisions related to programs in which this role has oversight. 
• Clear understanding of care delivery systems, methods, tools, and leadership, specifically tech-enabled “at risk”. 
• Exposure to population health and clinical programs focused on management of value-based care population. 
• Experience developing and executing KPIs, including performance against targets. 
• Communicate clearly and effectively with key stakeholders both internally and externally. 
• Thrive in a fast-paced, evolving environment and are comfortable helping build structure where needed. 

From a cultural perspective, you demonstrate the Hopscotch Values:  

• Patients First, Team Always  
• Make Every Moment Count  
• Data, Insight, Action  
• Rise to the Challenge  
• Bring Joy to the Journey