Senior Account Specialist

Turn customer insights into stronger service, smarter processes, and lasting partnerships.

Ready to make a visible impact for some of our largest customers? As an Account Specialist – National Accounts for Husqvarna Construction in Olathe, KS, you’ll be the strategic link between designated national accounts and our Customer Solutions team. You’ll follow the full order journey, uncover service trends and opportunities, and turn insights into scalable best practices. Along the way, you’ll build trusted relationships, bring scorecard results to life, coordinate improvement plans, and help customers and internal partners create a more consistent, effective experience.

• Build Trusted Customer Partnerships
• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders. 
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans. 
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions. 
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes. 

• Review order flow from entry through fulfillment and bring resolution to recurring issues, service gaps, root causes, and improvement opportunities. 
• Document, coordinate and implement best practices, standard work, and account-specific support procedures that improve consistency, accuracy, and responsiveness. 
• Partner with Customer Solutions leaders and cross-functional teams to coordinate issue resolution, clarify ownership, remove barriers, and monitor agreed-upon actions. 
• Identify and escalate service risks while independently resolving routine and moderately complex account issues within established authority. 

• Analyze account trends, operational data, scorecard ratings, and customer feedback; summarize findings and recommend practical, measurable actions. 
• Maintain account action plans, meeting notes, decisions, and follow-up commitments; track progress and communicate status to appropriate stakeholders. 
• Perform other related duties and special projects as assigned. 
• Support continuous improvement initiatives that strengthen the national account experience and increase the effectiveness of Customer Solutions

• Experience facilitating customer business reviews or presenting operational performance and scorecard results. 
• Experience developing process documentation, standard work, training materials, or continuous improvement recommendations. 
• Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes. 
• Connects account needs, operational realities, and long-term service objectives when recommending solutions. 
• Interprets scorecards, order-flow information, customer feedback, and service trends to identify root causes and priorities. 
• Builds trust, understands customer expectations, coordinates actions, and maintains productive relationships. 

• Bachelor’s degree or equivalent experience required. 
• At least three years’ experience in account support, customer service, customer solutions, sales operations, order management, or a related business function. 
• Demonstrated experience analyzing information, identifying patterns, and converting findings into clear recommendations and action plans. 
• Experience working within a CRM platform such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred. 

• Office-based. Normal office environment
• Working hours are Monday through Friday 7:30AM to 4:30PM  
• Heavy PC and phone usage  
• Ability to travel occasionally (less than 15%) for customer strategy meetings or other business needs.