IT Officer

About IDR:

Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide.

The Role:

We are looking for a proactive Female IT Officer to join our team at IDR. This role is responsible for managing and supporting the organization's information technology systems and services. The candidate will play a crucial role in ensuring the smooth operation of IT infrastructure, maintaining security, and providing technical support to end-users. The position requires a combination of technical expertise, problem-solving skills, and effective communication.

Key Responsibilities:

• User and License Management

Manage Azure Active Directory and MS365 user accounts and licenses.
Oversee MS365 Admin Centre (Exchange, SharePoint, OneDrive, Azure, Teams).

• Technical Support and Troubleshooting

Troubleshoot Windows, Office, network connections, and desktop applications.
Diagnose and resolve hardware and software issues.
Support remote users and create documentation for common queries.
Manage help desk ticketing and IT asset management.

• System and Network Administration

Perform routine system checks (daily, weekly, monthly).
Plan, install, configure, troubleshoot, maintain and upgrade operating systems.
Provide hands-on support with LAN/WAN infrastructure and devices (switches, routers, firewalls).

• Audio-Visual and Conference Room Support

Assist with audio-visual setups and technical support for conference room equipment.

• Network and Security Management

Conduct network troubleshooting and manage firewall settings for security.
Install and manage endpoint security solutions and ensure compliance.
Monitor and respond to security alerts, investigate incidents, and prepare reports.
Collaborate with teams to address recurring security issues and maintain communication on policies.

• Information Security Compliance

Ensure adherence to IDR's information security policies.

Education:
Bachelor's Degree in Computer Science or IT or related/relevant experience.

Experience:
1-3 years of hands-on experience in the same capacity.

Other Necessary Skills:
Adequate verbal and written communication skills.
Excellent collaboration skills to understand and align multiple stakeholders.
Able to handle tight deadlines and pressure situations.
Resilience in dealing with changing expectations and the environment.
Strong ability to understand and solve problems that arise in daily operations.
Ability to deconstruct information into smaller categories to draw conclusions.
Ability to take ownership of the assigned tasks and responsibilities.
Well-versed with Microsoft 365, AWS, Azure Services, Windows 11.

What do we offer?

Work Location: Onsite
Working Hours: 12:00 PM to 09:00 PM
Job Type: Full Time
Office Location: 7th Floor, Office 4-A, 75/76 D-1, Main Boulevard, Gulberg III, Lahore, 40050


Compensation & Benefits:
Benefits: EOBI contributions as per Pakistan's labor law.
Leave: 14 vacation leaves, 8 sick leaves, 10 casual leaves.
Additional perks: Medical coverage, EOBI contributions as per Pakistan's labor laws, paid training, team events, growth opportunities, and a clear promotion path.
Gratuity: Applicable upon completion of two years of continuous service, in accordance with local labor regulations.

Equal Opportunity & Inclusion:
IDR is an equal opportunity employer. We make all employment decisions based on merit, qualifications, and business needs, without discrimination based on race, religion, gender, age, disability, or any other status protected under Pakistani law. We are committed to a fair, inclusive, and respectful workplace for all.