Assistant-Administrative Clinical Care

This role provides essential administrative support within a clinical practice, ensuring smooth coordination of patient care, communication, and operational workflows. This position serves as a key liaison between internal clinical teams and external providers, supporting patient transitions of care and maintaining accurate documentation.

• →Maintain daily team census and new admission lists
• →Complete admission sheets for all new patients
• →Track and update patient movement (discharges, transfers, changes in service)
• →Distribute admission and transfer summaries to Primary Care Physicians and OB offices
• →Follow up on outstanding discharge summaries to ensure completion
• →Coordinate and obtain completed Home Care documentation for discharged patients
• →Manage inbound and outbound fax communications and ensure documentation accuracy
• →Support clinical workflows through documentation tracking and communication coordination

• →Coordinate patient scheduling, referrals, and follow-ups
• →Maintain and update patient health records in the EHR system
• →Verify insurance and support authorization processes as needed
• →Respond to patient and provider inquiries with professionalism and empathy
• →Assist with general administrative support including calendar and meeting coordination

• Partner closely with Data Coordinator team members on daily workflows
• Work directly with Neonatologists to obtain signatures and complete required documentation
• Communicate regularly with external PCP and OB offices to provide patient updates

• Strong ability to navigate multiple systems and workflows efficiently
• Builds and maintains positive working relationships across teams
• Demonstrates strong organization and attention to detail in a fast-paced environment
• Able to manage multiple priorities while maintaining accuracy

• Experience in an administrative or clinical support role within healthcare
• Strong computer skills with ability to learn and navigate systems such as EMR, RedCap, Cerner, and Epic
• Highly organized with strong attention to detail
• Comfortable working with patient documentation, data tracking, and fax systems
• Strong communication and coordination skills

• High School Diploma/GED is required.
• Requires 0-2 years of relevant experience.
• Experience with a matrix organization and complex work environment is a plus.
• Requires basic proficiency in MS office (Word, PowerPoint, Excel).
• Requires demonstrated proficiency in electronic health records and patient-facing communication.
• Experience with medical terminology is preferred.

• Structured onboarding with approximately 4 weeks of training, including:
  • Web-based learning modules
  • Hands-on, “elbow-to-elbow” training with current team member prior to retirement