Associate Service Sales Engineer

As Associate Service Sales Engineer, you will be supporting the sale of Labour & Materials (L&M) labour hours, travel, and materials for service tasks, and the sale/administration of Planned Service Agreements (PSA) for uptime.

Gain exposure to digitalization and retrofit opportunities while working under supervision to help generate quotes, manage opportunities, and engage customers.

• →L&M sales:

Assist in pricing and selling Labour & Materials for field service tasks, including labour hours, labour rates, travel charges, and materials used. Ensure quotes reflect accurate scoping and margin targets, with engineering support as needed.

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  Quote preparation:

Prepare clear L&M quotations with defined labour, travel, and materials elements; use standard templates and guidance to ensure consistency.

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  PSA sales

Support the promotion and administration of PSA (Planned Service Agreements) for uptime, including quoting, basic proposal development, and coordination with operations and teams.

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  Attaching L&M/PSA:

Work with teams to identify opportunities to include L&M on service jobs or to offer PSA alongside existing services; support strategies to improve attach rates.

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  Customer data collection:

Gather site and equipment data, maintenance history, and usage information to tailor L&M quotes and PSA scopes; maintain accurate records in the CRM.

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  CRM & documentation:

Keep opportunities, quotes, and related documents up to date in the CRM; ensure accuracy and compliance of commercial paperwork.

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  Digitalization support: Assist in promoting digital service offerings (monitoring platforms, connectivity) by collecting customer data and supporting value-based proposals as directed.

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  Retrofit support: Aid in identifying retrofit/upgrade opportunities; coordinate with field/engineering teams for initial scoping and proposal preparation.

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  Quotation support: Prepare quotes, pricing inquiries, and basic technical proposals under supervision; ensure timely, accurate documentation.

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  Customer engagement: Assist in proactive communication before, during, and after quotes; follow up on AR, PO, TOC, and other commercial documents.

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  Cross-functional collaboration: Support regional offices and coordinate with Operations, Procurement, and Engineering to fulfill customer needs; assist with market surveys and competitive analysis as required.

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  Documentation & delivery: Ensure electronic documentation is complete and compliant; support timely parts delivery and service execution planning

• L&M quotes won and L&M attach rate (percentage of opportunities converting to L&M quotes/sales).

• PSA revenue, gross margin, and renewal activity (as applicable).

• L&M/PSA pipeline growth and conversion rate.

• On-time service delivery and adherence to project timelines.

• Margin achievement on L&M and PSA engagements.

• Customer satisfaction and retention metrics.

• Internal: Sales, Operations, Admin, Procurement, Engineering, Regional Offices.

• External: Customers, Vendors, Contractors, Service Partners.

• Qualifications & Experience:

  • Diploma or Degree in Engineering (Mechanical, Electrical, Industrial, or related) or equivalent.

  • 1–3 years of relevant experience in service sales, maintenance, or related field; experience with L&M stand-alone quotes or service work is a plus.

  • Exposure to industrial sectors (manufacturing, oil & gas, heavy equipment) is beneficial.

  • Familiarity with digital service platforms is advantageous.

• Skills & Competencies:

  • Foundational sales aptitude with ability to articulate value-based solutions.

  • Customer-centric, detail-oriented, and able to manage multiple tasks and deadlines.

  • Proactive, collaborative, and able to work independently as well as across functions.

  • Strong communication and presentation skills; proficient with CRM and MS Office.

  • Quick learner, willing to develop expertise in L&M (Labour & Materials) and PSA.