Business Administration / Customer Service Apprenticeship Programme 2026

We are looking for enthusiastic apprentices who are passionate about customer service and adminisation and want to join a multinational engineering company.  

At Jungheinrich we pride ourselves on having a customer service team who put the customer at the heart of their operation within the material handling industry, so we are looking for high calibre trainees to join our Business Administration / Customer Service Apprenticeship Programme. The apprenticeship offers a two-year training programme. 

We offer an excellent opportunity to work across several business functions to develop communication, organisation and customer-focussed skills in a dynamic and competitive industry at the forefront of intralogistics. 

Apprenticeships combine hands-on job training with academic study, allowing individuals to learn a role while completing a nationally recognised programme. There is no age limit to completing an Apprenticeship in the UK.  

As an apprentice you will: 

• Work alongside experienced staff. 
• Gain job-specific skills. 
• Get time for study related to your role. 
• Make the most of the many exciting opportunities at your fingertips. 

You need to be motivated and committed to succeed on the Apprenticeship Programme by demonstrating a willingness to learn and develop, as you will be taking instruction throughout the 2-year programme. 

Being a Jungheinrich employee will require you to engage with our customers on a daily basis, so you will need to have good verbal and listening skills as well as coming across in a confident manner with a ‘can do’ attitude.

Finally, you will need exceptional IT skills and be able to work as part of a team to give a great service to our customers. 

A full UK drivers’ licence is required for this apprenticeship.

The Level 3 apprenticeship standard: Business administrator

What you can expect:

• Experience across several business functions
• Development of communication, organisation, and customer‑focused skills
• Collaboration with teams across a global organisation
• Clear progression pathways within office‑based roles

The Level 3 apprenticeship standard: Customer service specialist

What you can expect:

• Providing a positive customer experience
• Working with your customers / customer insights
• Service improvement
• Ownership/ Responsibility
• Team working

A reasonable amount of travel to and from your place of learning will be expected, and you may be required to work at different locations from time to time. All travel to and from college will be fully funded, with allocated time provided for attendance during college block weeks. We take great pride in offering this level of support as an integral part of our apprenticeship programme.