Director, Client Services (Fixed-Term)

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B. 

As Director, Client Services, you are a pivotal figure within the agency, extending your sphere of influence well beyond your team and client roster. Proven leadership experience, established mentorship success stories, demonstrated ability to increase revenue, client relationship building, and strategic thinking are vital in this position. Your goal is to become not only a trusted advisor to clients, but also a driver for internal teams, thought leader, and partner with the external vendor community - building strong and fruitful partnerships that drive innovation and growth in our business.

• Ensure the highest level of professionalism is maintained on assigned accounts and work to meet and exceed the client expectations.
• Be a seasoned presenter to persuasively articulate the strategy, value and expected impact of program recommendations.
• Drive revenue and relationship growth across assigned accounts.
• Translate client goals and positioning into viable marketing strategies and ideas.
• Offer a fresh perspective and innovation to the entire team.
• Grow accounts globally by identifying and recommending new marketing opportunities to bring to clients.
• Exhibit the ability to anticipate and solve problems.
• Keep current with industry trends.
• Oversee workflow of assigned accounts by ensuring tasks are properly delegated and completed across team members.
• Generate enthusiasm for and commitment to client work among team members.
• Play an active role with leadership and biz dev teams with new business projects.
• Champion the strategic planning process for the team.
• Ensures sharing best practices, experiences and ideas.
• Hold regular internal status meetings for teams across disciplines (media, creative, analytics, social, content, search).
• Assess team performance, promotions and identifying roles that need to be filled.
• Maintain 1:1’s with direct reports, goal setting, and performance evaluations.
• Develop accurate revenue projections for clients based upon ongoing and planned projects, client timelines, and budgets.
• Oversee the financial health of client projects, working with PMO to ensure campaigns are delivered with a healthy margin
• Evaluate the profitability of each client by analyzing revenue against project costs and making recommendations for improved efficiency
• Collaborate with the Growth and Finance teams to forecast new business opportunities to enable efficient scheduling of resources across departments and ultimately ensuring that these align with Justs financial goals.

• B2B Marketing – Industry
• B2B Marketing – Strategy
• B2B Marketing – Creative
• B2B Marketing – Media
• B2B Marketing – Client Knowledge
• Agency knowledge

• Commercially astute
• Relationship building
• Eye for detail
• People Management
• Organized
• Global vision
• Upwards Management
• Growth (sales) focused
• Challenge mediocrity
• Solution Oriented

• 7+ years of client management experience within agencies and/or digital marketing environment.
• Previous sales/account management experience. Track record in building and growing client relationships and consistently exceeding revenue goals.
• Interest and experience in the technology sector
• Track record of client and team success
• Experience and comfort with live presentations
• Experience with creative account management
• Experience in managing and mentoring teams

Being a Just teammate means working in alignment with our Values… 

• Build rapport first. 
• Put yourself in their shoes. 
• Assume positive intent. Give others the benefit of the doubt. 

•  
• Be the guardian of each other’s reputation. 
• Have each other’s back. Help each other out. 

• Create work you can be proud of. 
• Remain open and curious. 
• Improve your work. Improve yourself. 

And in return you can expect… 

• You will be seen, heard, and included as a whole human being 
• Your contribution will be valued, rewarded, and recognized 
• You will develop deep and meaningful relationships that could last a lifetime 
• You will have leaders who are worth following 
• You will have the opportunity to develop yourself and your craft 
• You will have a meaningful chapter in your career path 

This is a fixed-term assignment.

These principles guide how we show up for each other, our customers, and the work — because at Trilliad, how we do things matters just as much as what we do.

For our business, our clients, and ourselves.

Good is the enemy of great. Better never stops. Be a Difference-Maker.

Humor and laughter deepen bonds.

Be direct and empathetic. Speak the truth, kindly. Feedback is a gift.

Cultivate relationships. Make space for connection. Care about each other.

Stay curious—seek to understand. Share context—seek to be understood.

Focus, discipline, and rigor count.

Make recognizing greatness a habit.

Hope is not a strategy. Vision matters—so does execution.

Meaningful work takes time. Be patient. Think: the next 90 days and the next 10 years.

Be accountable. Take action. Go the distance.

Prioritize what’s best for the business, the team, and the journey.

No lone wolves. Have each other’s backs and help each other out.

Become irreplaceable.

We don’t sweep things under the rug. Symptoms signal deeper causes. Find the root.

If you want to be part of building a truly great growth company—and if you want to help cultivate a culture that is differentiated and that creates value for customers and colleagues alike—then you might be a fit for Trilliad.

Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show-up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do.

When you show up in this way—bringing your best and living our Leadership Principles—you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.

• You’ll stretch your skills and shape your career through work that pushes boundaries and raises the bar.
• You’ll have access to world-class training and development.
• You’ll have the clarity and tools to deliver results that matter.

• You’ll be guided by leaders who are worth following.
• You’ll build relationships that go beyond the job.
• You’ll be invited to offer thoughtful feedback, and when you do your voice will be heard.

• Great results will be recognized and celebrated.
• You’ll work in an environment with teammates who have your back.
• You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.