Knowbe427d ago

Customer Success Architect (Fluent in Japanese) (Position located in Tokyo, Japan)

Japan·Tokyomid

OtherCustomer Success Architect

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Quick Summary

Key Responsibilities

Serve as the technical expert and trusted advisor to customers throughout their lifecycle. Collaborate with CSMs to understand customer goals and develop tailored solution architectures.

Technical Tools

OtherCustomer Success Architect

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Responsibilities

~2 min read

→2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.
→Strong technical background with expertise in [relevant technologies, e.g., APIs, cloud platforms, security solutions, etc.].
→Experience in leading workshops, facilitating meetings, and driving executive alignment.
→Proven ability to architect and deploy enterprise-level solutions
→Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
→Ability to work independently and as part of a team
→Willingness to learn and adapt to new technologies and sales methodologies
→Experience with Gmail and Google Docs
→Experience with MS Office (Word and Excel)
→Experience with web browsers (Chrome, Internet Explorer, etc.)
→Experience with customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
→Customer-focused mindset with a passion for enabling customer success.
→Strong problem-solving skills
→Excellent verbal and written communications
→Fluent in Japanese
→Basic English reading and writing desirable
→Highly organized and result-oriented
→Excellent time management and organization skills
→Can demonstrate technical troubleshooting and analysis ability
→Can demonstrate integrity, accountability, respect and commitment
→Self-starter with the ability to manage multiple priorities and projects simultaneously
→Strong collaborative and team work skills
→Ability to work with minimal supervision
→Ability to build rapport with customers via phone, email and video conferencing

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.