Account Manager

Lirio is a technology/software company that provides expertise in a variety of behavioral science domains (e.g., behavioral economics, social psychology, public health), data science, and machine learning to drive consumer engagement, close gaps in preventive and chronic care, and promote health and well-being across an individual’s lifespan. Lirio’s behavior change AI platform unites behavioral science with advanced artificial intelligence (AI) to deliver Precision Nudging health interventions. Precision Nudging is the application of behavioral science to health interventions personalized by AI to each individual that overcome barriers to action at the right time and place for scalable, behavior change. 

This is a remote role with the opportunity to be hybrid if located in Tennessee. All applicants must be authorized to work in the US without sponsorship.

To ensure an excellent onboarding experience and integration into the company, new colleagues will spend their first week onsite at one of our offices in Tennessee. Travel expenses will be paid. This is a requirement. 

Lirio is seeking a high-impact Account Manager to own and grow strategic client relationships post-sale, ensuring clients are fully operational, realizing measurable value, and continuously expanding their partnership with Lirio. 

This role is not a traditional Client Success Manager. The Account Manager serves as the primary relationship owner and day-to-day point of contact, responsible for stabilizing newly landed accounts, embedding Lirio into the client’s operating rhythm, and systematically growing the account over time. This includes identifying new use cases, introducing additional solutions, and expanding Lirio’s impact across the organization. 

The Account Manager partners closely with the Project Manager and PMO, who are responsible for delivery execution and coordination across internal teams. While the PMO leads operational execution, the Account Manager remains focused on client relationships, strategic alignment, and account growth. 

Success in this role requires a strong onsite presence, deep understanding of client business priorities, and the ability to translate complex behavioral science and product capabilities into clear, actionable business value. 

Travel Requirement: This role requires 50–75% travel, with frequent onsite engagement expected to build relationships, drive alignment, and accelerate account growth. 

Account Ownership & Relationship Management 

• →Own the end-to-end client relationship post-sale, serving as the primary day-to-day contact for client stakeholders 

• →Build and maintain trusted advisor relationships across working teams and executive leadership 

• →Ensure smooth transition from Sales to delivery, establishing strong client confidence early 

Account Growth & Expansion 

• →Develop and execute strategic account plans focused on retention, growth, and long-term partnership value 

• →Identify and drive opportunities to expand Lirio’s footprint across use cases, departments, and capabilities 

• →Proactively uncover new needs and align Lirio solutions to evolving client priorities 

• →Partner with Sales on expansion opportunities while maintaining ownership of overall account strategy 

Client Engagement & Onsite Presence 

• →Maintain a high-touch, relationship-driven engagement model, including frequent onsite presence 

• →Lead client conversations, working sessions, and stakeholder alignment discussions 

• →Actively manage account sentiment, engagement health, and overall relationship strength 

Value Realization & Executive Alignment 

• →Translate program activity and insights into clear business outcomes and ROI narratives 

• →Lead Monthly/Quarterly Business Reviews (MBR/QBRs) to demonstrate value, reinforce progress, and unlock future opportunities 

• →Ensure Lirio’s work remains aligned to client strategic priorities 

Partnership with PMO & Delivery Teams 

• →Partner closely with the Project Manager and PMO, who own delivery execution, timelines, and cross-functional coordination 

• →Provide client context, priorities, and feedback to inform delivery decisions 

• →Ensure alignment between what is being delivered and what the client values most 

• →Escalate and help resolve risks from a relationship and business impact perspective, while PMO manages execution 

Commercial Ownership 

• →Own renewals, account health, and expansion pipeline for assigned accounts 

• →Maintain clear visibility into risks, opportunities, and account trajectory 

• →Drive successful renewals through consistent value delivery and strong client relationships 

What Success Looks Like: 

• →Strong executive client relationships 

• →Consistent renewals with clear value articulation 

• →Expansion pipeline generation 

• →Alignment across internal teams (Commercial team, Behavioral Science, Product, Data Science, and more) 

• →Visible onsite client engagement 

• 7+ years in Account Management or Client Services 
• Bachelor's degree in related field

• Experience owning renewals and expansion 

• Experience in consultative or services environments 

• Strong executive presence 

• Ability to communicate complex value simply 

• Strong commercial and strategic thinking 

• Comfort navigating ambiguity 

• High ownership mindset 

• Healthcare or health tech experience 

• Experience with SaaS or PaaS products 

• Experience with AI, data platforms, or engagement solutions preferred